Shared Services Partnership
- Location:
- City Of Westminster (SW1) – London City and West End, London, United Kingdom
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Information Technology Jobs
- Other Industries & Skills:
- Finance, Banking & Insurance, Health, Nursing & Social Services
- Advertiser:
- Shared Services Partnership
- Job ID:
- 130338506
- Posted On:
- 09 April 2024
Job Details:
Salary range: £53,109 – £72,669 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 22 April 2024
Contact details for Informal discussion: Steve Braganca, Agile Service Manager, via email: # Us:
THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES
Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.
Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.
Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.
Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.
The Role:
As one of our permanent Application Support Workers you can make your own powerful contribution to Westminster’s success. Providing application maintenance and support services, and dealing confidently with any requests you receive, it’ll be your responsibility to manage third party suppliers and ensure a stable service is delivered in line with our service level agreements.
Mentoring other members of the team, you’ll aim to provide a robust support model while implementing best practice processes and procedures. This support will include the investigation and resolution of any issues that arise, and may also include performance monitoring. You’ll resolve these issues by providing advice or training to users, devising permanent or temporary corrections for faults, making general or site-specific modifications, updating documentation, manipulating data or defining necessary enhancements.
Your work will involve close collaboration with software suppliers and colleagues in other technical areas such as Database Administration, Infrastructure Support and Network Support. We’ll also expect you to draft and maintain procedures and documentation for applications support, and deliver projects below agreed business-as-usual thresholds. In addition, you’ll assist with the evaluation of business application software updates and enhancements, and the implementation of application upgrades to improve business performance.
Please refer to the
Job Description for more information
About You:
With well developed experience of providing IT support, you’ll have a good understanding of supporting applications, including their technical aspects. Enthusiastic and keen to learn new skills, you’ll possess the ability to analyse complex data and problems, while previous programming experience would be a bonus.
This is a role where you should be capable of operating on your own initiative in a fast paced, sometimes high pressure environment, but there’ll be plenty of help and assistance on hand if you need it. You’ll be working with a wide range of stakeholders, and with this in mind it’s important that you have superb communication and interpersonal skills.
The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a global majority background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background, you can self-declare this to the hiring manager as part of our positive action commitments.
What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.
Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit
westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties
As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.