Business Process Owner – Cash To Accounting

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Beauty is our DNA. From the very first hair dye L’Oréal produced in 1909 to our innovative Beauty Tech products and services today, our company has been a pure player and leader in the beauty sector worldwide for decades. That is why, our work at Global Finance & Legal continues to evolve to support the Group as it faces new challenges every day. We are fully involved in the Group’s strategy and convinced of the importance of non-financial and responsible performance going forward. We are also an essential partner in the Group’s ambitious new sustainable development programme, L’Oréal for the Future. We commit to act on environmental and social issues.

Would you like to be a part of this adventure? Join our team of Process Owners in Group Accounting as a Business Process Owner for worldwide Cash to Accounting Process. 

As part of the Finance Transformation and Value Creation Journey, the Group Accounting Team in charge of Process Excellence is looking for a new Business Process Owner for our worldwide Cash to Accounting Process. 

The Business Process Owners play a crucial role in the transformation and simplification of our ways of working in the Finance community across the globe. Being the Design Authority and Control Board, they have also a responsibility of the global process performance and measurement.

The BPO C2A is in constant relationship with the management of our Shared Service Centers (called “BEST”), and they are also the single point of contact at group level for other métiers.

The Global Governance of the Order to Cash process is under the Operations with their Customer Care and logistic departments, however the role of Finance is key for cash collection. The Cash-to-Accounting process embraces all business models: E-Commerce, Retail and B2B, and covers two main activities: 

• Accounting Reconciliation of all cash flows (bank statement integration & reconciliation)
• Client and Bank Reconciliation for Retail and E-commerce flows

In 2023, the e-commerce business represented more than 25% of Group’s sales, and the business is constantly growing. Accounting is a key stakeholder to build an efficient and secured End to End process.

In Global Finance organization, the BPO C2A is reporting to the Global Process Owner of Record to Report process.

Main responsibilities of the Cash to Accounting Business Process Owner are:

1 – Act as Process Guardian

• Be responsible for the design of the global C2A process 
• Be accountable for the process compliance, and track potential deviations with the shared service centers, and arbitrate on action plans
• Provide functional expertise on the tools used in Cash to Accounting: SAP, Blackline, BRIM, …
• Advise and arbitrate on process design decisions in global projects impacting C2A process (ex. S4Hana transformation, e-commerce deployment, PSP deployment, …)

2 – Perform continuous improvement

• Conduct analysis, identify opportunities of improvement, propose new initiatives towards process excellence (time, quality, efficiency, and experience), standardization and innovation
• Drive initiatives that have been selected, and report on progress
• Explore and drive the maximization of tools usage and performance (new functionalities…)
• Perform technology watch and contribute to choosing technology solutions

3 – Drive performance

• Set performance targets and monitor the outcomes
• Be responsible to identify drivers for under or over-performance to complete pipeline of improvement opportunities and best practices
• Track value created in C2A process: trust, efficiency, …

4 – Mobilize & animate the community 

• Support and communicate on change management across the organization
• Support and challenge the teams managing/operating the processes (BEST and local team)
• Manage relationship with functional stakeholders on C2A process (ex. Customer Care, Treasury, …)
• Manage network of Local Process Owners (tribes) and rely on them to activate local process change, and to gather feedback and data on local process

Profile: 

• Strong process knowledge with ability to redefine processes to support Business needs 
• 8 – 12 years’ experience in the transformation of operational processes or in transversal finance projects
• Proficient experience of working with key stakeholders across functions up to Executive level 
• Excellent communication and presentation skills, fluent in English
• Prior experience of working in a Global Business Services environment desirable
• Proven track record of having managed complex transformation projects with digital tools components
• Has a natural appetite for continuous improvement and challenging status quo

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