Cpl Group
Job title:
Business Support Administrator | Hybrid, Dublin City Centre | €30K+ & Benefits
Company:
Cpl Group
Job description
Cpl have an exciting opportunity available to join an organisation based in Dublin City Centre as a Membership Support Administrator.This opportunity would be best suited to someone with a background in Customer Support / Business Support in a call centre / operations centre organisation.Competitive salary, hybrid working and excellent benefits package on offer.If you have 2+ years’ experience in a similar role and would like to learn more about this opportunity, please contact for a confidential chat.Responsibilities:Manage and track member on-boarding for new members:
- Work with our Head of Customer Experience and the Key Account Managers (KAM) to develop and implement on-boarding plans for new members.
- Track the progress of new members through the on-boarding process.
- Escalate any issues or concerns to the relevant KAM.
- Agree and develop generic and tailored communications for each new member with KAM.
- Work with the KAM to move new members to the Key Account Management process at the end of the 12-month on-boarding period.
- Educate new customers to ensure smooth adoption of our products and prioritise delivering a positive customer experience.
Ensure member access and service allocation:
- Ensure that new members have access to the company website and any other relevant online resources.
- Ensure the correct allocation of teams and colleagues to support new members.
- Support the KAM teams to provide new members with access to relevant resources, supports
and marketing lists.Monitor member engagement and service usage and escalate concerns where needed:
- Handle member queries and escalations as they arise.
- Create and maintain all appropriate documentation.
Review member journey and interactions:
- Enhance the on-boarding process by identifying gaps or areas for improvement.
- Make recommendations on how to improve the on-boarding process.
Experience:
- Experience in a customer service or client support role
- Experience in on-boarding new customers or clients preferred
- Experience in managing and tracking projects
- Experience in data entry and management preferred
Business/Technical Skills:
- Strong organisation Skills.
- Strong customer service and interpersonal skills
- Ability to work independently and as part of a team
- Ability to manage multiple projects and deadlines simultaneously
- Ability to communicate effectively in writing and verbally
- Proficient in using Microsoft Office suite including Microsoft Dynamics CRM experience
Expected salary
€30000 per year
Location
Dublin
Job date
Sat, 20 Apr 2024 03:25:42 GMT
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