Call Handler – Nightshift

Escape Recruitment Services

Job title:

Call Handler – Nightshift


Escape Recruitment Services

Job description

We are seeking a Nightshift Alarm Handler to join our clients team who are based within Hillington, Renfrewshire.This is a full onsite role with no option for remote working or a hybrid option.What does the role involve?You will be working within a contact centre environment and be the first point of contact for a variety of customers within Retail, Commercial, Industrial, Public Sector and Hospitality sectors.

  • Provide first stage assistance for customers with issues
  • Investigate alarms and collaborate with sites to determine a repair plan
  • Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
  • Raise service requests for customers’ contractors to attend site and repair the cause of the alarm
  • Ensure jobs are closed off and customers are satisfied with level of service

Are you right for the role?

  • Previous experience in a Call Centre or similar customer service role is essential!
  • Can you commit to working a nightshift pattern?
  • Do you have outstanding written and oral communication skills?
  • Exceptional telephone etiquette and attitude required.
  • Demonstrated flexibility, diligence, and a proactive mindset.
  • Ability to work harmoniously within a team.
  • Excellent timekeeping and attendance record.

Shift PatternShifts can be subject to change so some flexibility is important.

  • Wednesday, Thursday, Friday from 7:00 p.m. to 7:00 a.m.
  • One Saturday shift every 4 weeks, plus
  • Participation in the summer on-call rota


  • Discretionary annual Profit Related Bonus
  • Pension
  • Free parking
  • BUPA Healthcare
  • Additional pay for inconvenience on weekends and Christmas Day.

How to apply?

  • Click “apply” and attach your up to date CV
  • Call Kirsty on 07585 334 140

Live jobs from Kirsty DuffinCommercial & Administration Renfrewshire £23,892Commercial & Administration South Lanarkshire £27000 – £30000 per annumHR and Learning & Development South Lanarkshire £27000 – £33000 per annum© Escape Recruitment Services (Harper Macleod Llp), 65 Haymarket Terrace, Edinburgh, Scotland, EH12 5HD. VAT No : 751 5186 32

Expected salary

£23892 per year


Hillington, Norfolk

Job date

Fri, 29 Mar 2024 02:43:05 GMT

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