Escape Recruitment Services
Job title:
Call Handler – Nightshift
Company:
Escape Recruitment Services
Job description
We are seeking a Nightshift Alarm Handler to join our clients team who are based within Hillington, Renfrewshire.This is a full onsite role with no option for remote working or a hybrid option.What does the role involve?You will be working within a contact centre environment and be the first point of contact for a variety of customers within Retail, Commercial, Industrial, Public Sector and Hospitality sectors.
- Provide first stage assistance for customers with issues
- Investigate alarms and collaborate with sites to determine a repair plan
- Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
- Raise service requests for customers’ contractors to attend site and repair the cause of the alarm
- Ensure jobs are closed off and customers are satisfied with level of service
Are you right for the role?
- Previous experience in a Call Centre or similar customer service role is essential!
- Can you commit to working a nightshift pattern?
- Do you have outstanding written and oral communication skills?
- Exceptional telephone etiquette and attitude required.
- Demonstrated flexibility, diligence, and a proactive mindset.
- Ability to work harmoniously within a team.
- Excellent timekeeping and attendance record.
Shift PatternShifts can be subject to change so some flexibility is important.
- Wednesday, Thursday, Friday from 7:00 p.m. to 7:00 a.m.
- One Saturday shift every 4 weeks, plus
- Participation in the summer on-call rota
Benefits
- Discretionary annual Profit Related Bonus
- Pension
- Free parking
- BUPA Healthcare
- Additional pay for inconvenience on weekends and Christmas Day.
How to apply?
- Click “apply” and attach your up to date CV
- Call Kirsty on 07585 334 140
Live jobs from Kirsty DuffinCommercial & Administration Renfrewshire £23,892Commercial & Administration South Lanarkshire £27000 – £30000 per annumHR and Learning & Development South Lanarkshire £27000 – £33000 per annum© Escape Recruitment Services (Harper Macleod Llp), 65 Haymarket Terrace, Edinburgh, Scotland, EH12 5HD. VAT No : 751 5186 32
Expected salary
£23892 per year
Location
Hillington, Norfolk
Job date
Fri, 29 Mar 2024 02:43:05 GMT
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