Call Handler – Nightshift

Job title:

Call Handler – Nightshift

Company:

Escape Recruitment Services

Job description

We are seeking a Nightshift Alarm Handler to join our clients team who are based within Hillington, Renfrewshire.This is a full onsite role with no option for remote working or a hybrid option.What does the role involve?You will be working within a contact centre environment and be the first point of contact for a variety of customers within Retail, Commercial, Industrial, Public Sector and Hospitality sectors.

• Provide first stage assistance for customers with issues
• Investigate alarms and collaborate with sites to determine a repair plan
• Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
• Raise service requests for customers’ contractors to attend site and repair the cause of the alarm
• Ensure jobs are closed off and customers are satisfied with level of service

Are you right for the role?

• Previous experience in a Call Centre or similar customer service role is essential!
• Can you commit to working a nightshift pattern?
• Do you have outstanding written and oral communication skills?
• Exceptional telephone etiquette and attitude required.
• Demonstrated flexibility, diligence, and a proactive mindset.
• Ability to work harmoniously within a team.
• Excellent timekeeping and attendance record.

Shift PatternShifts can be subject to change so some flexibility is important.

• Wednesday, Thursday, Friday from 7:00 p.m. to 7:00 a.m.
• One Saturday shift every 4 weeks, plus
• Participation in the summer on-call rota

Benefits

• Discretionary annual Profit Related Bonus
• Pension
• Free parking
• BUPA Healthcare
• Additional pay for inconvenience on weekends and Christmas Day.

How to apply?

• Click “apply” and attach your up to date CV
• Call Kirsty on 07585 334 140

Live jobs from Kirsty DuffinCommercial & Administration Renfrewshire £23,892Commercial & Administration South Lanarkshire £27000 – £30000 per annumHR and Learning & Development South Lanarkshire £27000 – £33000 per annum© Escape Recruitment Services (Harper Macleod Llp), 65 Haymarket Terrace, Edinburgh, Scotland, EH12 5HD. VAT No : 751 5186 32

Expected salary

£23892 per year

Location

Hillington, Norfolk

Job date

Fri, 29 Mar 2024 02:43:05 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.