Prometric
Job title:
Candidate Services Representative
Company:
Prometric
Job description
Job Title: Candidate Services Representative – English SpeakerReports To: Candidate Services SupervisorDepartment: Candidate ServicesLocation: Dundalk. Co. LouthHours of Work: 37.5 hours weeklyContract: Temp, 12 monthsJob Overview:If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.Main Duties & Responsibilities:
- Assist candidates with the Registration and Scheduling process from booking to payment via phone and email
- Interact with candidates, in a professional manner
- Maintain a high degree of quality and accuracy in work
- Answer calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
- Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
- Participate in Candidate Services activities that positively impact business growth and revenue
- Communicate and participate in team meetings in order to share best practices, procedures, policies and clients
- Ongoing 1:1s with your Supervisor
- Constantly challenging the status quo, reviewing our processes and improving efficiencies
Essential Criteria:
- Experience in Customer Service
- Fluent in spoken & written English
- Min. Leaving Certificate qualification
- Excellent communication, interpersonal and eloquent writing skills
- Professional demeanour & trustworthy
- Dependable and reliable
- Good organizational skills
- Flexible & works well as part of a team
- Able to work independently, solve problems and deal patiently with customers
Desirable Criteria:
- Empathy and a unique ability to understand candidates needs
- Enthusiastic about our business and the services we deliver
- Passionate about candidate services and how it can transform lives
- Good PC skills in a Windows based environment (including MS Office–Word, etc.)
Employee Benefits:
- Pension Scheme
- Healthcare Scheme
- Life Assurance
- Employee Health and Wellbeing Initiatives
- Enhanced Annual Leave
- 24/7 Employee Assistance Programme
- Enhanced Maternity/Paternity Leave
- Social Club
- Free carparking
Expected salary
Location
Dundalk, Co Louth
Job date
Thu, 08 May 2025 04:23:55 GMT
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