Care and Support Assistant

Sanctuary Group

Colchester (CO3) – Essex, South East, United Kingdom
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Sanctuary Group
Job ID:
Posted On: 
11 February 2024


Care and Support Assistant



37.5 hours per week


Would you like to make a difference that lasts long after the end of your shift?

Can you work under pressure and manage challenging situations?

If this sounds like you then we may have your perfect opportunity!

We’re seeking Care and Support Assistants to join our Rapid Response Team.

You will be providing personal, practical and emotional support to customers living in their own homes, providing personalised care and support that enables encouraging customers to reach and maintain an optimum level of independence.

At Sanctuary Supported Living (SSL), we’re passionate about supporting people to live as independently as possible and to lead fulfilling lives. If you want to make a positive impact to people’s lives, where no two days are the same, this is a great opportunity to come and work within a hardworking and customer-focused team.

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.


Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

If you have a passion for supporting people with complex needs to live as independently as possible, value kindness and patience and treat others with dignity and respect we want to hear from you.

The role of Care and Support Assistant will include:

-Providing a high quality, personalised care, and support service
-Delivering expert support to customers including the sensitive delivery of personal care and managing medication e.g. personal hygiene, continence management, dressing
-Encouraging customers to lead fulfilling lives by building positive relationships and developing hobbies and interests
-Managing nutrition and hydration needs
-Participating in training as directed to ensure SSL is delivering safe, effective and caring services
-Undertaking regular supervisions in line with SSL’s policies and procedures
-Participating and contributing to staff team meetings
-To ensure that all records are kept up to date to ensure compliance
-Record all actions/tasks undertaken at each visit on the care plan sheet
-Take account of and regularly review health and safety hazards and risks within the customer’s home
-To liaise with family members, friends and other professionals as and when appropriate
-Promoting safe practices and undertaking risk assessments

Skills and experiences:

-Personalised approach, ideally with experience within a similar, care related role
-Enthusiastic and flexible with a strong “can-do” attitude
-Strong organisational skills, as well as functional literacy and numeracy
-Good communication skills, allowing you to build relationships with customers
-Ability to react quickly to changing priorities whilst working to deadlines and targets
-NVQ level 2 in Health and Social Care or willing to work towards is essential
-Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

-£11.37 per hour
-At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
-A pension scheme with employer contributions
-A variety of online discounts and rewards from major retailers
-Health and well-being plans
-Life assurance
-Family friendly arrangements, including opportunities for flexible working
-Tax efficient savings through our Cycle to Work scheme
-A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click

Read the full job profile here

Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest

Closing Date: 11 February 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn and YouTube.

Together we can be our best so that our customers can be their best.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

To help us track our recruitment effort, please indicate in your email/cover letter where ( you saw this job posting.

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