Client Service Administrator

About Bonhams 

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.

About the Team 

Bonhams’ Client Services department is built upon exceptional care for our clientele. Our busy and dynamic team of Client Service Administrators prides itself on providing solutions and deal with any ad-hoc requests. The Client service team based in Paris is managing the auctions organisation and post sales service for Paris and Brussels.

About the role 

In your role as Client Service Administrator, you will be required to carry out the following:

Key Tasks and Responsibilities

• Answer client calls and emails that come into the Client Services department in an efficient and professional manner.
• Work closely with specialist departments, acting as sale-liaison for Bonhams auctions, managing a high volume of bidder registrations, telephone/absentee bid, online bidding, and any other ad-hoc requests.
• Clerk on sale days, taking online, phone and absentee bids accurately and input these in the system
• Be the point of contact for client post-sale enquiries, from processing invoices to assisting with shipping arrangements.
• Liaise with the Accounts, Compliance, IT, and specialist teams, providing efficient problem solving for any issues that may arise, always ensuring customer satisfaction.
• Cover the reception and registration desk, assisting clients with walk-in valuations, registration, and catalogue enquiries.
• Be able to backup cashier’s desk: taking payments on credit/debit cards, cheques, and cash, recording payments on the company system and ensuring end-of day banking is performed accurately.
• Maintain accurate and updated client accounts through Bonhams’ CRM system.
• Ensure the best presentation of public reception areas, keeping meeting rooms tidy and organised, whilst ensuring all equipment is adequately maintained.
• Safeguard the security and confidentiality of information and complying with the Data Protection Act and any other company policies.
• Prevent, and deal with customer complaints, and escalate these to the manager, when appropriate.
• Assist with offsite sales as well as working with regional and European offices and salerooms to ensure the same standard of customer service is provided throughout the company.
• Be flexible to work for evening events, and weekend viewings when required.
• Perform any ad-hoc duties or deliver projects assigned by your manager or the Senior Client Service Administrator.

About You 

We’re looking for someone with an intuitive understanding for what it takes to create a memorable client service experience. Ideally, being able to work independently but also as part of a wider team. A functional working knowledge of the whole auction process and related procedure is highly preferred. 

Key Skills and Experience

• Understanding of auction house procedures
• Computer literate with proven experience of using CRM systems
• Trilingual French, English and Italian
• Excellent interpersonal skills
• Flexible team player
• Ability to work independently as well as part of a team
• Mandarin and/or French preferred but not essential

What we offer

Some of our benefits include:

• Travel Allowance
• Learning and Training Funding Programme
• Welfare and Retirement Plans

If you wish to apply, please send your CV and cover letter by the 2nd September 2024 at midnight.

We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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