Client Services Coordinator

Job title:

Client Services Coordinator

Company:

RPS Group

Job description

Client Services CoordinatorRPS Occupational Health are seeking an efficient Client Services Co-Ordinator/ Administrator for our Occupational Health team based in Mansfield, who will be responsible for ensuring all aspects of the service delivery to allocated clients, ensuring all day-to-day tasks run smoothly. You will follow set procedures and ensure all duties are in line within set KPI’s, always keeping the customer in mind always and strive to proactively address their concerns and needs.This is a permanent, full time position working 37.5hrs a week Monday to Friday. You will have the option of hybrid working once trained.About The Team:The RPS Occupational Health business is a team of clinicians that take pride in actively promoting and maintaining good health in the workplace, through undertaking risk-based health surveillance, wellbeing, health screening and case management.We’re a team of qualified, Occupational Health Nurses, Doctors, Technicians and Advisors. We foster a culture of trust, respect, and collaboration, with shared goals for individual and company success. We emphasise quality over quantity, limiting case management assessments to six per day for manageable workloads and superior service, boosting staff morale and retaining our staff for the long term.About You:As a key member of the Occupational Health business, your role as Client Services Co-Ordinator/ Administrator is critical to helping our clients manage health and wellbeing solutions.You will deliver consultations covering fitness for work, absence management, and employee assistance programmes.You will be passionate and focussed on solving problems that matter. If you enjoy variety, want to feel part of a team, and valued as an individual, then RPS is the home for you.Your Responsibilities:

• Answering all incoming communications from clients, suppliers and the wider OH team
• Use and understand our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided)
• Monitor client charges and produce invoices
• Attend regular client meetings via video call
• Input weekly electronic timesheets accurately (full training will be provided)
• Perform routine administrative tasks and undertake any ad-hoc duties

Skills, Knowledge, and Experience:

• Prior strong office based administrative experience gained in a busy environment
• Competent user of the MS office suite and able to complete Pivot and Vlookups
• Excellent organisation skills with the ability to prioritise
• Strong written and verbal communication skills
• Strong attention to detail and critical eye for accuracy with a right first-time attitude
• Great interpersonal and communication skills with a high focus on customer service and able to build and maintain relationships with key clients and service users
• Ability to work under pressure within tight deadlines with a flexible approach
• Able to work as part of a team as well as independently

What’s in it for you?A personal development plan and a transparent career pathway puts you in the driving seat of your career and you’ll be supported as far as you want to go. A career here is far from ordinary. Here you’re not a number, you are part of the solution.Why RPS?We’re a connected community, working together to achieve exceptional outcomes. We understand the need to work flexibly, empowering our people to create a work-life balance that’s right for them. We also understand the importance of collaboration and social connection in the office environment. With agile offices and hybrid working offered as standard, we trust our people to find the right balance to meet client needs – this is a workplace that works for you.About RPS, a Tetra Tech Company:RPS, part of Tetra Tech since January 2023, is a global firm that defines, designs, and manages projects in urbanisation, natural resources, and sustainability. As part of Tetra Tech’s 28,000-strong team across 550 offices in over 120 countries, we deliver solutions that create lasting value in an increasingly urbanised and resource-scarce world. By leveraging our global expertise, we enable our clients to develop winning solutions for their clients and communities.As a Tetra Tech company, RPS is proud to provide market-leading development and project opportunities for our people, supporting their growth while addressing the challenges that matter. Our people drive our success, and this is where you come to build a career.Join our team and discover why we’re the top choice in our field!What happens next?If we feel you are a good match, we will be in touch to arrange a competency interview. If this opportunity suits your career journey, we’d love to hear from you. All applications will be considered. Ready to apply? Please have your CV ready and continue with your application online.Recruitment Agencies:We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website if you require any further information. #LI-JP1

Expected salary

Location

Mansfield Woodhouse, Nottinghamshire

Job date

Sun, 16 Feb 2025 01:01:41 GMT

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