Cluster Director of Revenue & Reservation in France

About Us

Do you see yourself as a Cluster Director of Revenue Management? What’s your passion? Whether you’re into sports, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

The InterContinental Lyon – Hotel Dieu and the InterContinental Marseille – Hotel Dieu are both luxury hotels leading their market.

Based in Lyon, the position requires regular travel to Marseille.

The Cluster Director of Revenue manages a reservation team per hotel and is assisted by a revenue manager based in Marseille.

Your day-to-day

Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.

• Conduct a weekly Revenue Management Meeting where the current 120-day booking period is evaluated for proper rate and availability control. As chairperson, you give a synopsis of results vs. decision form the previous week and leads discussion on future issues.

• Prepare all reports and analyses necessary to conduct the above-stated meeting.

• Work with Marketing Manager to ensure marketing initiatives are executed in our systems

• Create a luxury halo in the pre-arrival experience with the reservations team and the marketing manager.

• Communicate to ownership on a regular basis appropriate analytics

• Complete all month end reports

• Lead hotel and ownership strategy sessions

• Manage digital marketing, both for IHG and OTA partners

• Receive all revisions to definite and tentative group bookings to prepare revised analysis as needed.

• Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.

• Oversee and evaluate the effectiveness of any internal incentive programs for Front Office and Reservations.

• Responsible for the maintenance of any software programs which contribute to the management of room’s revenue, including Concerto, Opera and Delphi.

• Work closely with the Director of Sales & Marketing, the Front Office Manager and F&B Manager to ensure their departmental objectives and responsibilities are met without having a negative impact on total rooms revenue management.

• Prepare Owning companies’ presentations or reports on monthly basis

• Establish hotel pricing levels in all segments.

• Challenge the F&B revenue decisions and lead the C&B strategy

• Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.

• Assist with the annual hotel budget development and ongoing results analysis.

• Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.

• Interact with outside contacts:

• Guests – to ensure their total satisfaction

• Corporate Revenue – to develop and implement support teams’ strategies

• Owners – to keep their trust and satisfaction

• Perform weekends’ duty as assigned.

What we need from you

Bachelor’s degree in Hotel Administration, Business Administration and 5 plus years hotel revenue management experience. Must speak fluent French and English.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

• Understanding of microeconomics as it applies to hotel business.

• Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.

• Strong computer skills are required.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Ability to travel to attend workshops, specialized training and or certifications.

• May be required to work nights, weekends, and/or holidays.

ADVANTAGES

What we offer

In return we’ll give you a competitive financial and benefits package which includes hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

So, what’s your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.