Collections and Arrears Specialist

Job title:

Collections and Arrears Specialist

Company:

Close Brothers Group

Job description

OVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join the Close Brothers Collections and Arrears team where you will manage all accounts that require work in line with the current collections strategy and effectively manage accounts up to the point of asset recovery. Working as part of the Collections and Arrears team our ideal team member will have previous experience in identifying possible fraudulent accounts, taking the correct action to resolve issues quickly and informing management of potential losses and action taken with excellent experience in a customer focused environment.RESPONSIBILITIES

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Reviewing and actioning all cases in line with the company’s collection principles.
• Managing, reviewing, and actioning credit arrears cases.
• Making automated or manual outbound calls to customers to collect, discuss and manage overdue payments.
• Dealing with customer complaints and general queries
• Effectively handling all inbound and outbound customer contact
• Managing and updating account information accurately in the system, ensuring all GDPR requirements are met.
• Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Previous experience in a collections or underwriting position
• Previous experience dealing with vulnerable customers.
• Previous experience in a collections/customer service environment.
• APA Qualified – Must hold a Professional Certificate in Consumer Credit
• The ability to demonstrate an empathetic approach.
• Demonstrable experience of working within a structured process.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE:

• Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act in line with CBI guidelines and regulations.
• Professional Certificate in Consumer Credit (APA – IOB Loans and Regulation module) or working towards this qualification

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USFor roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.To find out more about Close Brothers, please visit our careers page:To find out more about life at Close Brothers:To find out more about our benefits:To find out more about our commitment to creating an inclusive environment:#LI-TG1 #LI-HybridAt Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Expected salary

Location

Ireland

Job date

Wed, 26 Feb 2025 00:19:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.