Community Engagement Officer

SALARY: £32,584.82 per annum 

HOURS: 40 per week, Monday – Friday 

LOCATION: Albert Road/ Days Road, Bristol (and other Bristol Waste depots as
required) 

Community Engagement Officer 

Purpose of the role: 

• To support communities across Bristol in their journey to becoming cleaner and greener
  through community engagement and innovation project delivery.
• Help Bristol maintain its position as number one core city in England for recycling.
• Help Bristol Waste positively engage with Bristol residents and community leaders/ groups
  on key matters for us – including, but not limited to, operational changes, education, and
  positive environmental behaviour change.
• Help the business to meet the needs and expectations of our customers now and in the future
  by being our ‘eyes and ears’ in communities alongside our front-line colleagues.
• Support the delivery of key projects that have a direct sustainability impact and/or
  improve customer experience such as our annual ‘Students on the Move’ initiative and our Flats
  Recycling project.

Key Responsibilities: 

• To work with communities to promote recycling, clean streets and other waste related
  messages, and act as contact point for residents, Councillors and Community Groups for issue
  resolution in their area
• Support campaign activity focusing on reducing residual waste, increasing recycling and to
  change behaviour
• To build strong and effective relationships across targeted communities with, for example,
  residents, elected members, Bristol City Council officers and schools
• To represent Bristol Waste Company at community meetings and contribute effectively
• To support colleagues in the Marketing and Communications team by promoting core messages
  and attending appropriate events
• Support the delivery of innovation projects, including engagement with a range of
  stakeholders as required
• Gather data and information to support KPI team reporting
• Undertake research and analysis in relation to strategic and operational issues and produce
  reports, briefings and presentations as required
• Have a strong focus on customer care to ensure that issues/ complaints are resolved swiftly
• Build and manage strong and effective internal relationships across the Bristol Waste
  Company to ensure a better customer experience

Essential Requirements for the Role: 

• Experience of community engagement with proven positive results
• Ability to think creatively and use judgement, experience and initiative to solve problems
• Results orientated with the ability to prioritise and to work to deadline
• An aptitude for collaboration and cross team working
• Able to demonstrate analytical, organisation and time management skills
• Excellent interpersonal, oral and written communication skills
• Ability to engage and communicate effectively with all sections of the community, in a
  variety of situations, including the confidence to present to different audiences (such as
  Councillors, community groups, school children) and represent Bristol Waste at events
• A positive, problem-solving attitude
• Sound ICT skills, specifically MS Office suite
• Ability to work autonomously and manage own time/workload
• Ability to work outside and on foot
• Current, valid Full driving licence
• Being highly organised and detail-orientated is a given
• A can-do attitude

Full Job Description can be provided upon request.

Our Benefits: 

• Depending on your role we provide an employer contribution of up to 5% into the company
  pension scheme. 
• Generous annual leave package with 25 days annual leave days plus 8 bank holidays. 
• Support for Mental Health, we have an BUPA Employee Assistance Programme that provides
  support in a variety of different areas such as Mental Health, Financial and Family related
  topics. We also have Mental Health First Aiders across the business. 
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of
  coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All free for our
  colleagues. 
• Because we value our colleagues so much, we want to recruit more employees just like them.
  Which is why we have our employee referral scheme. 
• Dedicated learning and development team. We take pride in developing our colleagues and
  some examples of this include our In-House Driver Development Programme and internal
  promotions. Many of our Senior Leadership Team have developed from Operational roles, such as
  one of our Contract Managers who started as a Street Cleanser. 
• Employee recognition awards and long service awards. To celebrate our colleagues wherever
  they are on their journey with us. We recognise and celebrate talent. 
• Flexible working, we recognise that everyone is different and strive to create an
  environment that supports all colleagues. We have introduced a hybrid working model where
  possible and actively encourage part-time working, job sharing and flexibility on hours. If
  this interests, you please do get in touch, and we can start a conversation. 

PLEASE NOTE: we reserve the right to close this role early, should we receive
sufficient applications. 

To ensure your application will be considered, please ensure you provide a 1–2-page
cover letter outlining how you meet the essential criteria. 

To discuss this role, your application, or any reasonable adjustments please feel free to
contact our People Services team on [email protected] or by phone on 0117
440 6676.

We are on equal opportunity employer and welcome applications from a diverse range of
candidates.