Consumer Services Representative

Job title:

Consumer Services Representative

Company:

Newell Brands

Job description

Job ID: 4026Job title: Consumer Services Representative
Location: Poznan, Poland
Reports to: Supervisor, Consumer ServicesYour Role in a NutshellAs a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.Our portfolio of products is very diverse – from stationery to small household appliances.You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.Your Key Responsibilities:Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.Create and maintain consumer information and case management to relay accurate information back to the business.Use knowledge of products to ensure accurate information is communicated to consumers.Seeking solutions in case of unusual queries or requestsDocument in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.Don’t have experience in consumer service or with systems that we use?
No problem! You will learn that with us!What You’ll NeedMinimum:Fluent English (C1/B2) (spoken & written)Good command of MS Word and OutlookOutgoing with excellent communication skills (verbal & written)Empathy and openness for working with consumersYour advantage:Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)Organizational skills with ability to prioritizeDetail orientedPositive attitude and great interpersonal skills, incl. rapport-building and listeningPrevious experience in user support/helpdesk/customer service will be an asset.What You Gain
Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.Join us and benefit from:Full-time employment contractCustomer Service and Product trainings as an integral part of your inductionPolish/German/English language classesUnlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal developmentPrivate healthcarePension plan (PPE) with company contribution of 3,5%Fully sponsored life insuranceHybrid working system; working hours – Monday to Friday, 8h between 15:00 and 23:00Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and othersPartly financed Multisport Card or cinema ticketsCorporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practicesGive@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.Employee Referral Program – an opportunity to get a bonusGaraged parking for bicycles in the same buildingExpectant Parents GiftAdditional projects for those hungry for knowledge and developmentModern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchenFriendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)Core Values: Integrity, Teamwork, Passion for Winning, Ownership, LeadershipAre you interested?If so, please click on “Apply Now” on this site and upload your CV in English.If your application is shortlisted, our recruiter will invite you for an initial phone interview.By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.Date Posted: Jan 24, 2025

Expected salary

Location

Poznań, wielkopolskie

Job date

Sat, 25 Jan 2025 23:18:05 GMT

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