Contact Service Apprentice

Job title:

Contact Service Apprentice

Company:

Worcester Bosch Group

Job description

Company DescriptionWe’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.If that sounds like something you’d like to be a part of, we’d love to meet you.Come and work #LikeABosch at Worcester Bosch.Job DescriptionTo effectively achieve the following core responsibilities of the Contact Centre:

• To provide ‘World Class’ Customer Service
• To have contact with internal and external customers
• To work in-line with our company vision “Warming lives, protecting our future”

Key Deliverables:

• Capturing, maintaining, and ensuring the quality of customer data is met by adhering to GDPR.
• Handling all relevant customer interactions.
• Advising customers on the best services available.
• Booking appointments for maintenance and repairs.
• Remote Troubleshooting utilising problem solving skills and persuasive communication.
• Resolving customer queries and complaints.
• To follow our Brand Ambassador ethos.

Additional Tasks/Responsibilities

• Provide technical advice.
• Ordering literature.
• Mailbox training with the potential to process into Live Chat & Social Media.
• Contributing to the overall performance of the team.
• Achieving and maintaining both individual and departmental targets.

QualificationsSkills:

• Must be IT literate, with good numeric and written skills.
• Must be personable to allow you to communicate with people on all levels and quick thinking within a pressurised environment.
• Quick thinking and able to problem solve and use your own initiative.
• Be flexible with excellent attendance and punctuality.

Attributes:

• The candidate will be required to be customer orientated, reliable, dedicated, and self-motivated with the ability to cope under high-pressured conditions to achieve collective team and individual targets.

Qualifications:

• GCSE (or equivalent) Maths and English, Grade 4 and above are desirable.

Additional InformationDeadline for Applications: 19/3/2025 – please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possibleExpected Start Date: 04/08/2025Working Hours: 39 hours a week; Mon – Thurs 08.00 – 17.00 and Fri 08.00 – 16.00 with a 1 hour unpaid lunch breakWorking with us comes with the following benefits:

• 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
• Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & well-being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal well-being
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!

Expected salary

Location

Worcester

Job date

Wed, 05 Mar 2025 23:02:18 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.