CSM ServiceNow Business Analyst

Job title:

CSM ServiceNow Business Analyst

Company:

Cognizant

Job description

CSM ServiceNow Business AnalystLocation: Budapest, Hungary, Mill Park office buildingWorking model: remote/ hybrid, permanent employment, full time (40 hours/week)Requirements:· 5+ years experience in ServiceNow· Experience on ITIL Process consulting and/or implementation· Exposure to ServiceNow CSM module· Experience in documentation QA and Requirements gathering, Requirements validation and functional design documentation on an agile team· Experience in conducting and document due-diligence for customer tools, process and projects· Experience with software development and delivering capabilities in a global environment· Ability to capture and design requirements and processes that focus on the user experience (MSVisio knowledge is an advantage)· Proven ability to quickly learn new business domains and technical applications· Experience working in an agile manner and environment including experience with using agile project management softwares (E.g. Jira)· Strong people management skills· Experience working and contributing to a positive team environment· Excellent organizational skills and strong attention to detail required· Creative self-starter, ability to apply knowledge and skills to new business opportunities· Passion for leading and delivering business value to customersResponsibilities:· Perform business analyst activities to support internal and external facing Service Management capabilities· Work with Technical team for implementation of requirements· The Business Analyst acts as a bridge between the Business stakeholders and ServiceNow Operations and Build teams· Responsible for ensuring that the agile team delivers the agreed increments in absence of the Product Owner· Define business requirements and ensuring those requirements are accurately documented, approved and developed· Ensure that requirements are written unambiguously, clearly and concisely such that they are implementable, understandable, testable and traceable by the operations team· Responsible for driving necessary business communication related to the change or enhancement· Responsible for managing and communicating requirements to stakeholders throughout the project, from inception to completionEmployee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : May 10 2024About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

Expected salary

Location

Budapest

Job date

Sat, 11 May 2024 22:28:44 GMT

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