Customer Administrator

Job title:

Customer Administrator

Company:

Würth

Job description

Job Description:Customer Administrator (6 month contract)Join our Würth Community!The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a top 1000 company in the country and market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland with further expansion planned over the next 3 years. Our E-Business continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing. Our strength is our Direct Sales Force of which we have the largest in Ireland with over 100 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base.We have the largest Salesforce in Ireland with over 100 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics.We are now looking to recruit a Customer Administrator for a 6-Month Contract role.Your missionThis customer administrator position is an exciting new role that involves both administration and marketing tasks to maintain our customer base and get involved in activities and plans to see this grow.You will work closely with internal and external stakeholders in the analysis and maintenance of all customer programmes, data and information.You will be expected to provide support and understanding to the customer services and sales teams. You will need to respond to requests and questions about data and identify trends, patterns, and anomalies within this that will see our customer base grow.This role is an excellent career development opportunity as you will be working closely with senior management in an ambitious sales organisation.Duties and Responsibilities· Manage and maintain all customer information.· Maximise the use of customer potential data.· Work with relevant departments to initiate ideas on how to attract new accounts.· Working with internal stakeholders including our team of sales managers to reduce the number of underperforming sales territories nationwide.· Prepare recommendations based on the development and results of customer programs to area sales managers for action.· Improve communication between customers and internal stakeholders.· Initiate rules for follow-up to ensure recommendations are reviewed and approved actions are implementedEligibility Criteria· Excellent organisational and project management skills.· Proven attention to detail.· Effective communication and customer management skills.· Experience in a customer facing/customer related role.· Study in Business Related Studies/Marketing/Sales or other relevant field, preferred but not essential.· Advanced Excel skills.What we OfferJoining Würth Ireland means joining a growing German Multinational– full of support and opportunity including excellent training and ongoing development to help you be the best you can be!!!!· Life Cover· 23 days annual leave· Onboarding Programme· Paid Sick Leave Scheme· Employee Referral Scheme· Staff Discount· Long Service Rewards· Cycle to Work Scheme· Career Progression Opportunities· Wellness initiatives including 24/7 access to Employee Assistance ProgrammeReports to: Customer Services ManagerBased: Head Office LimerickDiversity is our FutureThe future needs good decisions and good decisions are a result of a diversity of opinions and perspectives!Würth Ireland is committed to championing an inclusive and diverse workforce that reflects modern Ireland and the people we serve. We strive to create a culture where all staff have equal access to opportunity and feel comfortable and confident to be themselves at work.

Expected salary

Location

Limerick

Job date

Fri, 14 Mar 2025 23:27:18 GMT

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