Vandemoortele
Job title:
Customer Care & Logistics Project Officer
Company:
Vandemoortele
Job description
Share our taste for life!
Together with you, we want to empower you to achieve this mission with us. We value you as a person and actively support you on your professional journey, while caring about your future. Join our big little family and let’s make products for you and the world to love.Do you share our taste for life?
We invite you to join our big little family!Your role
Ready to leverage your analytical skills & drive impactful recommendations that fuel customer satisfaction and boost sales? As a Customer Care & Logistics Project Officer, you will analyse & review data and initiate customer care and logistics projects to enhance efficiency, reduce costs, and elevate satisfaction levels. As a people manager of a small team, you’ll ensure a smooth collaboration to reach our organizational objectives. Step into a role where your expertise makes a tangible difference, shaping a more streamlined and customer-centric operation.Your key challenges & responsibilities– Project Management
- You lead or participate in strategic, cross department (improvement) projects (cost/efficiency, service level, supply chain, sustainability, digitization, pricing…) such as projects to increase customer success, logistic projects, cost-to serve evaluations; S/4 Hana implementation; …
- You identify opportunities (cost savings; efficiency projects within the customer care organisation), define action plan & implement changes, together with sales
- You map, represent, defend and voice the CS/commercial & customer interests/ requirements
- You develop and manage a detailed project schedule and work plan
- You create visibility regarding ambition/goals/requirements & achievements towards all internal stakeholders (incl local & group management); build credibility; actively seek support & work towards joined ownership.
- You promote a service oriented mindset within the entire VDM organization
- You support the customer care team while implementing the projects & make sure they are trained properly.
- You act as a challenger in case of conflicting interests.
– Data analysis and reporting
- You create data analysis and data models in PowerBi and excel.
- You create & follow-up reports on KPI governance and ad hoc reporting.
- You manage and address non-conformances with a proactive approach, ensuring an effective resolution.
- By monitoring service levels meticulously, you ensure a timely and complete fulfilment of customer requirements.
- You track sales and promotions granted to customers, maintaining a comprehensive record for analysis.
- You analyze customer portal data to derive meaningful insights, contributing to informed decision making.
- You create KPI’s, providing a comprehensive overview of team performance
- You address ad hoc requirements promptly and effectively.
– Assess agreements drawn up by the customer
- You check the feasibility (cost/complexity/risk) & provide input/feedback towards sales.
- You monitor if the requirements mentioned in customer are met on a regular base & communicate the result of your findings internally
– People management
- You manage the process; data & projects pillar within the customer care department: you will be leading, coaching & supporting a small team.
What’s in for you?
- You will join our big little family: Our associates are the beating heart of our company – they bring the flavour to our organisation. We cherish each member, prioritising their well-being and supporting their professional journey.
- We value you as a person: At Vandemoortele we value each one of our associates and recognise their unique contributions to team successes. You will have flexible working hours and the opportunity to work from home 50% of the time. We also invite you to join our sports and wellbeing activities!
- We care about your future and we support your professional journey: We believe in the power of our associates and the value of their actions and support their career aspirations by offering internal mobility and promotional opportunities. We embrace individual ambitions and entrust our associates to take ownership.
- We make products for you to love: We are a team of passionate food enthusiasts. In our mission to shape a tasty future we strive to create a wide range of food solutions that connects people, cultures and traditions. You can kickstart your day with a delicious croissant fresh out of the oven and enjoy tasty food in our company restaurant.
- Easy to reach: Our HQ is located close to a bus stop and highway exits. Want to come by bike? Lease a bike at Vandemoortele!
Are you the one we’re looking for?
- You have a master degree or equivalent based on experience
- You can interpret internal or external business issues to recommend and implement improvement proposals.
- You possess analytical skills, enabling effective and accurate data analysis
- You have a proactive mindset.
- You have strong communication & interpersonal skills.
- You have experience in project management.
- You have strong skills in Excel. Knowledge of SAP R3/APO/BW and PowerBI is a plus
- You are fluent in Dutch and English and have a basic knowledge of French.
Join us in making sweet memories!
We look forward to welcoming you to our delicious journey!
Submit your updated CV and compelling cover letter (optional) highlighting your relevant experience and motivation.
For questions or additional information, mail us: [email protected]#ShareOurTasteForLife
Expected salary
Location
Gand, Flandre-Orientale
Job date
Fri, 26 Apr 2024 00:24:02 GMT
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