Customer Operations Specialist

Job title:

Customer Operations Specialist

Company:

Abbott

Job description

JOB DESCRIPTION:AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we’re committed to helping you live your best possible life through the power of health. For more than 125 years, we’ve brought new products and technologies to the world — in nutrition, diagnostics, medical devices and branded generic pharmaceuticals — that create more possibilities for more people at all stages of life.Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve. Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That’s our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your healthThe RoleThe Customer Operations Specialist is active within the Customer Operations department and is responsible for keeping the commercial affiliates informed on their demand and inventory levels. The Customer Operations Specialist is driving creative solutions for all supply and non-supply chain related exceptions. Coordinating between all relevant parties to solve the challenges and continuously looking for improvement opportunities for all supply chain related processes within the supply chain organization and at the commercial affiliates. The Customer Operations Specialist is responsible to translate commercial strategies and priorities within Supply Chain to drive effective decision making.Responsibilities

• Represent Customers as if they were present at ALOG;
• Understand market characteristics;
• Perform market reviews, increase market knowledge and get market insight/ intelligence;
• Perform demand analysis, including bias and initiate improvements;
• Build effective relations with liaisons and stakeholders in assigned regions; ensure business reviews with affiliates are effective;
• Perform safety stock analysis and initiate improvements;
• Customer order management for direct customers, including financial holds;
• Shipment planning for direct customers;
• Minimize hedging exposure;
• Host periodic business reviews;
• Organize periodic visits and workshops;
• Drive financially based and effective decision making;
• Follow up on unsolved supply exceptions and coordinate appropriate actions to minimize impact;
• Follow up on identified risk inventory and drive creative solutions to minimize actual write-off;
• Set up (and maintain) partnership agreements, service level agreements and customer profiles including preferred replenishment set-up;
• Introduce and facilitate region meetings;
• Coordinate actions with the supply chain planner to optimize the system set-up in line with commercial affiliate requirements;
• Coordinate actions for all Commercial Affiliate not triggered by the ERP Software;
• Take a leading role in any major impact event representing the commercial affiliate and supply chain planning organization;
• Educate affiliates in the area of ALOG systems and processes;
• Review key performance indicators regularly, identify opportunities to improve performance, and execute implementation of improvements.

Requirements

• Strong communication and teamwork skills are required to facilitate effective working relationships with supply chain partners;
• Good analytical skills with scheduling, inventory management, and KPI analysis;
• Excellent written and oral communication skills in English are required to facilitate information flow across internal and external supply chain partners;
• Strong Negotiation and conflict resolution skills are required to ensure timely and effective solutions to scheduling and inventory management issues internal and external customers;
• Innovative skills and initiative are required to identify and provide support to implementation of business process improvements;
• Excellent organizational and follow-up skills are critical to ensure timely delivery of product and communication with the supply chain partners;
• Good understanding of DRP planning systems and business applications is vital (SAP).

What can we offer you?Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.How to apply?If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website (https://www.jobs.abbott/) with your CV and letter of application.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Supply ChainDIVISION: ANSC Nutrition Supply ChainLOCATION: Netherlands
Zwolle : Meeuwenlaan 4ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Not specifiedMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable

Expected salary

Location

Zwolle, Overijssel

Job date

Mon, 09 Dec 2024 05:57:21 GMT

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