Colt Technology Services
- Location:
- Sibiu, Center, Romania
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Management & Executive Jobs
- Other Industries & Skills:
- Information Technology
- Advertiser:
- Colt Technology Services
- Job ID:
- 131652714
- Posted On:
- 05 March 2025
Short Description
Support actual Sales with revenue generating activities, maintains the customer relationship, acts as a point of contact for customers and delivers a professional level of customer experience.
We are looking for a person with fluent English and German
Job Summary
The Customer Relationship Manager is the glue between Colt’s business and Colt’s customers.
Providing invaluable support to sales colleagues with revenue generating activities.
Acting as a point of contact for customers post sale and during the life of their service with our business.
With a wide range of responsibilities, this is a job for someone that likes to be at the heart of things, enjoys variety, building relationships, solving problems and getting stuff done.
Job Description
Understand customer requests and match to Colt’s product offering with sales and SE support
• Support transactional sales activities, contract renewals and sales projects for dedicated accounts.
• Coordinate pricing, quoting and ordering activities to make sure everything is done fast and accurate.
• Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need.
• Regularly communicate with customers on the progress of their requests using non-Colt jargon and customer friendly terms.
• Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution.
• Initiate and lead in customer meetings, focused on customer management topics.
• Educate customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal.
• Ensure dispute policy is adhered to for invoicing enquiries.
• Support the measurement of customer happiness and drive customer satisfaction upwards.
• Proactive escalation where there is a risk of failure to deliver on the customer expectations.
Skills
Escalation Procedures
Client Relationships
Product/Service Knowledge
Customer Focus
Customer Relationship Management
CRM Tools
Education
A bachelor’s or master’s degree in business management/marketing
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