
Straumann Group
Job title:
Customer Service
Company:
Straumann Group
Job description
ABOUT STRAUMANNStraumann® is synonymous with premium Swiss quality, precision and innovation that brings confidence to dentistry, backed by the world’s largest scientific network.As a global leader in implant dentistry, we offer cutting-edge innovations that are considered industry benchmarks and disruptive technological breakthroughs,backed by long-term scientific evidence. We push the boundaries to enable the next generation of dental care.Innovation, Quality and Customer Focus are our pillars. If you are looking for a leading company to grow professionally and face new challenges, we offer you the opportunity to be part of Straumann Group (Createch Medical). You will join a young, innovative and enthusiastic team that truly encourages diversity and a powerful “can-do” attitude.ABOUT THE JOBWe are looking for a Customer Care Specialist to be in the front line when it comes to communicating and connecting with our customers.Main Tasks
- Be responsible for the main telephone line and handle incoming calls or forward them to the corresponding department.
- Support and guide customers through all the steps: technical support for accessing and using our web-portal, guidance on software applications to ensure smooth user experience, optimal outcome and customer satisfaction.
- Informing customers about products/services.
- Handle customer feedback and complaints to provide the best solution.
- Collaborate with salesforce and across departments to ensure the best customer experience.
Candidate Profile
- Be able to handle a high volume of calls and email traffic both inbound and outbound using a Ticketing application.
- 2-3 years of experience providing customer service or support required. Dental background is preferred as well as knowledge of the 3Shape system.
- Tech-savvy with adequate computer skills including: Microsoft Office and CRM.
- Enthusiastic about providing excellent support & service, always customer focused.
- Solution oriented problem solver mentality with logical skills and technical affinity.
- Patient, motivational and organized with ability to prioritize and multi-task, strong time management skills.
Language skillsAs an international company, we have customers worldwide. Fluency in reading, speaking, and writing is required for the following languages: Spanish and English. Additional languages are a plus (Portuguese, French, German, Italian, …).
Expected salary
Location
Mendaro, Guipúzcoa
Job date
Fri, 07 Mar 2025 04:10:50 GMT
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