Customer Service Administrator

Job title:

Customer Service Administrator

Company:

Cpl Group

Job description

My client is looking to hire 2 customer service administrators for their offices in Dublin 24.Main Duties/Responsibilities:

• Accessories: Liaising with customers on after sale accessories for approximately 70% of all hearing aid sales via phone – advice/taking payments/posting and recording orders and payments into our POS system.

• Battery issue 6-month FOC (packing and issuing)

• Daily post (incoming and outgoing)

• Assist in process/renewal of Essential Care Plan via phone – taking payments/posting and recording orders and payments into our POS system.

• Responsible for speaker unit requisitions sent in by dispensers and clinics weekly and daily,

i.e. maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs.

• Coupons – (daily count, scan, and post to marketing).

• Assist with loan aid issue to clinics – manage issue /receipt of loan aids and maintaining records on the system.

• Trade-In aids and Connect line Products: Receipt, filing, issuing, and retaining data for both.

• Participate in cross functional training as required and instructed from time to time.

• Carry out any other duties as instructed by the Customer Service Manager or other Officer as assigned by the Managing Director.

Work Experience and Skills Required:

• Strong Communication Skills both written and oral.

• Excellent Telephone Skills and Manner.

• Previous Customer Service Experience Essential.

• Previous experience of working in POS systems.

• Professional Standard of Computer Literacy particularly Microsoft Office Suite.

• Understand priorities with the ability to meet tight deadlines.

Personal Characteristics:

• Strong communication and interpersonal Skills

• A team-player with an ability to work on own initiative and under pressure.

• Passion for customer Service

• An excellent timekeeper who is reliable and punctual.

• Takes pride in their work and possesses excellent organisational skills and attention to detail.

• Good time management skills and efficient.

• A High level of Flexibility.

Expected salary

Location

Southside Dublin

Job date

Wed, 17 Apr 2024 07:05:31 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.