Shortt Recruitment
Job title:
Customer Service Administrator
Company:
Shortt Recruitment
Job description
Job DescriptionRole requirements:
- The ability to prioritise and multitask with excellent time management skills.
- The capacity to remain calm under pressure.
- Strong problem-solving acumen.
- Excellent organisational skills.
- Good team working skills.
- Patient; attentive, tactful & polite.
Duties:
- Generate sales quotations on SAP & to provide support to Sales Managers as required.
- Ensure all orders received are promptly entered on the system, part number, selling price and a confirmed delivery date.
- Create daily, monthly and weekly reports on sales, delivery dates etc.
- Ensure all sales orders scheduled get shiped out and ensure monthly sales targets are met (KPI on scheduled v’s actual sales shipped).
- Co-ordinate customer forecasts and customer requirements with material planner.
- Attend daily logistics and operation meetings.
- Ensure customer satisfaction and provide professional customer support through clear communication.
- Resolve customer questions & issues from beginning to end.
- Take ownership of technical issues; liaise with the Engineering team to resolve, as necessary.
- Process sales invoices, email and ensure the due date on the invoice is correct & the payment terms of the customer.
Experience:customer service: 2 years (required)Work Location: In person on siteJob Type: Full-timeWork Schedule: Monday to Friday 8am to 4.30pmBenefitsJob Type: Full-timePay: Salary will reflect experience.Job RequirementsEducation:Leaving Certificate (preferred) or third level qualification in a business or marketing disciplineExperience:
- Experience in an business to businss customer service role
- Microsoft Office: 2 years (preferred)
- SAP experience desirable
- Administration: 2 years (required)
How To ApplySend your CV to [email protected]
Expected salary
Location
Portlaoise, Co Laois
Job date
Fri, 10 May 2024 06:01:10 GMT
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