Customer Service Administrator

Job title:

Customer Service Administrator

Company:

Shortt Recruitment

Job description

Job DescriptionRole requirements:

  • The ability to prioritise and multitask with excellent time management skills.
  • The capacity to remain calm under pressure.
  • Strong problem-solving acumen.
  • Excellent organisational skills.
  • Good team working skills.
  • Patient; attentive, tactful & polite.

Duties:

  • Generate sales quotations on SAP & to provide support to Sales Managers as required.
  • Ensure all orders received are promptly entered on the system, part number, selling price and a confirmed delivery date.
  • Create daily, monthly and weekly reports on sales, delivery dates etc.
  • Ensure all sales orders scheduled get shiped out and ensure monthly sales targets are met (KPI on scheduled v’s actual sales shipped).
  • Co-ordinate customer forecasts and customer requirements with material planner.
  • Attend daily logistics and operation meetings.
  • Ensure customer satisfaction and provide professional customer support through clear communication.
  • Resolve customer questions & issues from beginning to end.
  • Take ownership of technical issues; liaise with the Engineering team to resolve, as necessary.
  • Process sales invoices, email and ensure the due date on the invoice is correct & the payment terms of the customer.

Experience:customer service: 2 years (required)Work Location: In person on siteJob Type: Full-timeWork Schedule: Monday to Friday 8am to 4.30pmBenefitsJob Type: Full-timePay: Salary will reflect experience.Job RequirementsEducation:Leaving Certificate (preferred) or third level qualification in a business or marketing disciplineExperience:

  • Experience in an business to businss customer service role
  • Microsoft Office: 2 years (preferred)
  • SAP experience desirable
  • Administration: 2 years (required)

How To ApplySend your CV to angela@shorttrecruitment.ie

Expected salary

Location

Portlaoise, Co Laois

Job date

Fri, 10 May 2024 06:01:10 GMT

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yonnetim

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Tags: service

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