Customer Service Advisor

The post holder work within the ResLife Team to deliver outstanding customer service within accommodation and conferences, providing first response to customers’ everyday queries, as well as supporting all student recruitment activities, and preparing our facilities, and supporting our events, for the arrival of out students in September

About you
We are looking to recruit a team  of Customer Services Advisors to support our 24/7 student support service in our Residential Services team. You will have experience of working in a busy and fast paced environment, demonstrate expertise in handling difficult situations using excellent interpersonal skills and have a strong customer service background.
Additional information

Please direct any queries to Alan Geary, Assistant Manager (Revenue & Admin), on [email protected]

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.