Customer Service Advisor – French Speaker

About us 

We are in business to save independent retail in Europe!

Across our towns and city centres, unique neighbourhood shops have been overshadowed by large chains and e-commerce giants. To combat this, we’ve created a BtoB wholesale marketplace designed to help independent retailers to compete against larger competitors and thus maintain a connected community of stores, brands and shoppers in the places we live.

Established in 2019 in France, we’ve since expanded to other European countries, including Spain, Germany, UK and the Netherlands. Driven by our commitment to customer satisfaction, we constantly innovate to develop cutting-edge tools and services that set new standards in the market.

Get in touch if you are looking to join a purpose-driven, international team that revolutionizes an old-fashioned industry!

Together Let’s Rewild Retail! 

Short term contract Position : 6 months

The Team

As a Customer Service Advisor, you will join the Operations team, which is at the heart of Ankorstore business. The Operations team’s vision is to ease our customers’ life while proposing them great services.

Main responsibilities

You will be in charge of managing our customers’ requests and making sure we provide them with everything they need.

• You will be the front line, go-to resource for customer questions and platform issues,
• You will Support our Brand and Retailer partners with their requests, needs, and issues through a variety of channels including phone, email and chat. 
• You will take care of complex issues regarding our marketplace Operations and find solutions to solve them as fast as possible, 
• You will be involved in our continuous improvement process and propose new ideas or areas of improvement, 
• You’re a team player and you like to support people.

Requirements

• 2+ years of Customer Care, Sales, or related experience,
• Relevant experience in a similar role is a plus,
• You are a real problem solver,
• You speak French and English on a proficient level,

Most important qualities to succeed in this role :

• Excellent written and oral communication skills,
• Empathetic and understanding towards our customers’. Our mission is to ease our customer life, and we want to stick with this,
• Organised, disciplined, and attention to details,
• Confident adapting to a fast-paced company environment,
• Demonstrated ability to successfully multi-task as our customer needs may be complex.

Learn more about Ankorstore

• Look around and visit our website, LinkedIn, Instagram, Facebook, Youtube and Welcome to the Jungle
• Read about us in the media: How to build a 2 million unicorn in under 3 years, Rewild Retail, Ankorstore is shaping the shopping of the future, Mary Portas & Ankorstore
• Ankorstart

Ankorstore is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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