Customer Service Advisor – Full time

Job title:

Customer Service Advisor – Full time

Company:

Sedgwick

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to Work®Fortune Best Workplaces in Financial Services & InsuranceCustomer Service Advisor – Full timeBe the calm voice claimants rely on to get their lives back on track.Job Location: UK wide – HybridJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualificationsWe have an exciting opportunity for Customer Service Advisors across the UK.Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a ‘2025 Top UK Insurance Employer’, we have the perfect opportunity for you!Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00 am and midnight.Some of the perks of working at Sedgwick:Remote working and hybrid opportunities availableSupportive and friendly team to help you develop in the roleExcellent career opportunitiesTypical day in the life as a Customer Service Advisor:Handling inbound calls from customers for a variety of queriesDealing with multiple clients to deliver the best service we can offerWorking with suppliers and partsProviding excellent customer service at all timesIf you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!The skills you will have when you apply:Excellent communication skills, both written and verbalAbility to work in a fast-paced environmentComputer literacy – you’ll be using a variety of in-house databasesEnthusiasm and a genuine desire to learnA can-do attitudeWhat we’ll give you for this role:Remuneration & moreCompetitive salary taking into account skills, experience and qualificationsA Self Invested Personal Pension Scheme (SIPP)Holiday allowance of 25 days plus bank holidaysFlexible working from our office or your homeHealth & supportPrivate healthcare plan (including pre-existing conditions)Life assuranceEmployee assistance programme for employee wellbeingGroup Income ProtectionOther benefitsVoluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applicationsDiscounts on various products and servicesThis isn’t just a position, it’s a pivotal role in shaping our industryAt Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.Next steps for you:Think we’d be a great match? Apply now – we want to hear from you.As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).#LI-HYBRIDSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Expected salary

Location

United Kingdom

Job date

Wed, 11 Jun 2025 02:34:24 GMT

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