Customer Service Agent – Anglophone/Hispanophone (H/F) [CDD de 6 mois]

Job title:

Customer Service Agent – Anglophone/Hispanophone (H/F) [CDD de 6 mois]

Company:

Superprof

Job description

Job descriptionThe Role:Your main mission is to handle incoming and outgoing communications, delivering high-quality responses across the following channels:EmailPhoneSocial mediaYou’ll also bring your expertise on our product and solutions, identifying any issues users may encounter so we can better meet their needs.With your experience, you’ll be able to spot recurring bugs or problems and share your insights with our technical and operations teams.More broadly, working at Superprof means:Being part of a supportive and stimulating work environmentCollaborating with passionate, curious, dynamic, innovative, and open-minded teammatesJoining an international team representing more than 40 nationalitiesTaking on projects that have a real impact on our users and partnersOur Offer:Full-time role based in Paris, 11th arrondissement: Monday to Friday, either 9 a.m. to 5 p.m. or 10 a.m. to 6 p.m.Brand new equipment, including a laptop, monitor, headset, and all necessary accessories€200 welcome credit to use on Superprof for your own learningTeam events and workshopsAlan health insurance and Swile lunch cardA great office environment with a fun and international teamPreferred experienceWhat We’re Looking For:We’re looking for a candidate who sees themselves in the following:You have proven expertise in Customer Support or Customer RelationsYou’re a great communicator and enjoy connecting with peopleYou’re solution-oriented and genuinely want to help othersYou have excellent written and spoken communication skills in both English and SpanishFluency in a third language is a strong plusYou’re calm and composed, even in challenging situationsYou’re highly adaptable and comfortable working in a fast-evolving environment with constantly improving tools and strategiesRecruitment processRecruitment Process:A 15-minute phone call to introduce you to Superprof and spark your interest in joining us. It’s also a chance to see if our expectations are aligned.A written testAn in-person interview at our office with the Customer Relations Manager and the DirectorWant to know more?Rencontrez Ross, Customer Service ManagerRencontrez Wilfried, FondateurDiscover the companyExplore the company’s profile or follow them to find out if they’re the right fit!Follow them!The companyEducation, Home Care Services, Job Training130 employeesFounded in 2013Average age: 31 years oldRevenue: 40M€60%40%Who are they?At Superprof, we believe that learning new things makes life more fulfilling.We want everyone to experience the joy of trying something new, the satisfaction of understanding, and the happiness of sharing knowledge.That’s why we offer a platform that connects those who want to learn with those who want to teach and live from their passion.Today, with over 25 million teachers, coaches, and enthusiasts, we’re present in more than 50 countries around the world. We offer classes in over a thousand subjects, covering key areas such as sports, languages, music, art, science, and academic support.

Expected salary

€30000 per year

Location

Paris

Job date

Sun, 03 Aug 2025 06:45:18 GMT

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