Customer Success Associate DACH

Job title:

Customer Success Associate DACH

Company:

AgriPlace BV

Job description

Join us in Revolutionizing Supply ChainsWe’re a fast-growing SaaS scale-up on a mission to shape a sustainable future for the food industry. With four years of continuous 100% year-on-year growth, we’re looking for a passionate Customer Success Associate to help drive innovation in global food supply chains. Join us and shape the future of food sustainability with us!About AgriplaceWe are committed to transforming global food supply chains, making them more transparent, sustainable, and safe. Our team is building the world’s largest food & beverages network to empower buyers, retailers, and including wholesalers, with insights that ensure food safety and sustainability. Together, we are simplifying compliance for a better world, and having fun doing it. With a dynamic team of 59 professionals from diverse backgrounds, we currently manage €20 billion in agricultural goods and serve clients across 100 countries.Role OverviewAs a Customer Success Associate DACH, you will be responsible for ensuring a seamless and positive experience with our German-speaking customers, ensuring they achieve their desired outcomes with our products and services. You will work closely with clients to maximize their success with the company’s products and services, driving retention, satisfaction, and growth.Key Responsibilities:Onboarding new customersOnboard new customers by transferring their data to our platform & giving trainings. All while building a personal relationship with your new client.Customer Engagement & Relationship BuildingAct as a key contact for assigned customers, responding to inquiries and ensuring they have a positive experience. This with the goal of fostering relationships with customers and gathering feedback.Customer Health Monitoring & Issue ResolutionTrack customer engagement and usage data, and step in when you see early warning signs.Customer Advocacy & Feedback CollectionGather customer feedback and share insights with internal teams (Product, Sales, Marketing) to support product improvements. Help identify recurring customer pain points and propose potential solutions.Process & Documentation SupportContribute to internal process improvements by suggesting and implementing enhancements.Soft Skills & Personality:Empathy & Active Listening: Ability to understand customer challenges and provide helpful solutions.Proactive Mindset: Willing to take initiative and learn new skills.Detail-Oriented & Organized: Can manage multiple tasks effectively.Team Player: Works well in a collaborative environment and seeks guidance when needed.Preferred but Optional Skills:Experience in a SaaS environment.Fluency in French or Italian is a plus.Benefits of Joining AgriplaceMake an impact: Contribute to a meaningful cause, creating sustainable and safe food supply chainsGrow rapidly with the company: As the company scales rapidly so can your careerWarm & Driven people: Join a team that celebrates innovation, with hackathons, team events, monthly Thirsty Thursday, Boat parties, Agriplace Dance Event, and much more…Inclusive Environment: We cherish diversity and aim to create an environment where everyone can thriveFree lunches & loads of team activities: Daily office lunches and regular team gatherings that foster a strong sense of communityFlexible work options: We offer the possibility to work from our office in Amsterdam or partially remotely a minimum of 3 days per week in the officeAmazing office location: Work from our office in the center of Amsterdam with the best view from our very own rooftop terrace and compensation for traveling to the office when applicable (travel distance +10km)0-2 years of experience in a customer-facing role (Customer Success, Account Management, Customer Support, or similar).Strong communication and interpersonal skills, with the ability to build rapport with customers.Ability to learn and adapt quickly in a fast-paced environment.Fluency in English & GermanDiversity & Inclusion at AgriplaceWe believe in the strength of diverse perspectives and are committed to creating an inclusive workplace. No matter your background, identity, or beliefs, you are welcome here.Join us on our journeyIf you are excited about the prospect of making a significant impact in the food industry and growing with a forward-thinking company, we would love to hear from you.If you have any questions about this vacancy, please reach out to our People & Culture Team, viaor +31 (0)8 5489 7333.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Fri, 21 Mar 2025 03:44:21 GMT

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