Customer success officer

Job title:

Customer success officer

Company:

Archer-Daniels-Midland

Job description

FunctionSales, Customer Service & OriginationJob DescriptionWe’re looking for a proactive and service-driven Customer Support Representative to join our Animal Nutrition Business Unit. This role is a great opportunity for someone who enjoys working in a fast-paced international environment and wants to make a tangible impact on day-to-day operations. You’ll be the key contact for our customers and a trusted partner to our Sales Manager, ensuring a smooth, accurate, and professional order-to-delivery process.As the primary point of contact for your customer portfolio, your core responsibilities will include:

• Managing and entering customer orders accurately and efficiently using SAP Business One (SAP B1)
• Coordinating transportation with customers, ensuring all logistics meet service standards and expectations
• Preparing and providing export documentation for international shipments
• Monitoring order status, tracking delivery progress, and proactively updating customers
• Building and maintaining strong client relationships to enhance overall customer experience
• Collaborating across departments and with external partners to ensure smooth operations
• Supporting the Sales Manager in account management and helping meet sales objectives
• Providing coverage for team members during absences, vacations, or peak workloads

Your Profile

• We’re looking for someone with a solid foundation in customer support and international operations:
• Minimum of 3 years’ experience in a customer service or order management role
• Prior experience in international B2B environments; knowledge of the Food or Feed industry is a plus
• Skilled in managing export documents and banking-related order processes
• Familiarity with Incoterms and international shipping logistics
• Proficient with Microsoft Office (especially Excel and Outlook) and experienced with SAP B1
• Fluent in English and French, both written and spoken
• Detail-oriented, organized, and service-minded, with strong problem-solving skills

You Are

• A reliable and precise team player who communicates effectively
• Able to work independently and handle multiple priorities with professionalism
• Adaptable to different cultures and able to build strong international working relationships
• Positive, customer-focused, and calm under pressure

What We Offer

• A dynamic, international role in a growing and impactful business unit
• Opportunities to work with a passionate and supportive team
• Career development within the ADM global network
• A chance to truly contribute to our customer experience and operational success

Ref ID#LI-VC1About ADMAt ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.#IncludingYouDiversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments – environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here:

Expected salary

Location

Belgique

Job date

Sat, 21 Jun 2025 01:56:22 GMT

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