Customer Support Clerk

Job title:

Customer Support Clerk

Company:

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:RoermondUPS is seeking a dedicated and detail-oriented Customer Support Clerk to join our team. This position is primarily responsible for providing inbound telephone customer support, accurately assessing the nature of calls or inquiries. The Customer Support Clerk will communicate daily with internal and external customers through various channels including phone, fax, and email. Additionally, this role involves inputting and processing shipments, both domestic and international, in compliance with UPS and local government policies.What you’ll do:Working in two shifts, from 06:00 to 15:00 and from 15:00 to 00:00, you’re responsible for screening and managing incoming calls to ensure timely and effective customer support. You will accurately input data into UPS systems within specified deadlines and review, check, and forward legal documentation as required. Additionally, you will provide administrative support to the Management team as needed while maintaining a professional demeanor when addressing customer inquiries and concerns. Collaboration with team members will be essential as you work together to resolve issues and improve customer satisfaction.What you’ll get

• A competitive salary starting from € 2469, – based upon work experience.
• Excellent benefits including 29 leave days based on a full-time position, 8% holiday allowance, travel allowance, company pension scheme, collective health insurance, and other insurance benefits, phone/laptop (if needed), and discount on your gym membership.
• An international work environment with opportunities to progress and grow thanks to our ‘promotion from within policy’.

What you’ll need:

• Excellent communication skills, both verbal and written.
• Proficient typing skills with an accurate speed of 40+ words per minute.
• Ability to thrive in a fast-paced, high-pressure work environment.
• Availability to work flexible shift hours, including evenings and weekends if necessary.
• Strong attention to detail and organizational skills.
• Prior experience in customer service or support roles is a plus.

If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply for the Customer Support Clerk position. Join our team and contribute to our mission of delivering exceptional customer experiences!Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Expected salary

€2469 per month

Location

Nederland

Job date

Sat, 22 Feb 2025 00:53:49 GMT

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