Customer Support Representative for Technology Company (German Speaker)

Location:

Lisbon, Portuguese areas, Portugal

Salary:

1,450 € gross/month + boni

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Blu Selection

Job ID:

130337558

Posted On: 

08 April 2024

Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugal’s vibrant capital Lisbon, shaping the future of technology support.

Your responsibilities and impact working as a Social Media Content Moderator will be:
Providing accurate and detailed information about the company’s products, features, and specifications.
Managing and responding to customer requests through phone and email.
Assisting customers with product setup, troubleshooting, and usage guidance.
Processing customer orders, returns, and exchanges.
Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in German and a minimum C1 level of English
A valid Portuguese work permit (required)
Living in or willing to relocate to Lisbon for an international career and life experience
Keeping up-to-date with social media trends and practices
Resilience to sensitive content, demonstrating emotional maturity and professional detachment
Motivation and commitment to perform the assigned tasks effectively
Excitement about intercultural communication and embracing the expatriate lifestyle
What’s in it for you?
Type of contract: Unfixed term contract, 30 days probation period
Working hours: full time (40h/week) Monday- Sunday 8:00-20:00
Salary conditions: 1,450 EUR gross/month + 300 EUR loyalty bonus every 3 months + 3,000 EUR signings bonus + performance bonus 120 EUR from 4th full month
Health insurance after 6 months
Paid professional training
Employee discounts
Fun and engaging company-wide initiatives
Excellent work culture
For international candidates:
Reimbursement of your initial flight expenses after 3 months
Up to 400 EUR for accommodation/ months for first 4 months
Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

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