Eaton
Job title:
Customer Support Representative – German Speaker (Maternity Cover)
Company:
Eaton
Job description
Job Description:Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.What you’ll do:Your main duties:
- Handles inquiries via phone, chat and email from customers and/or internal parties.
- Order management: order entry, price checking, order clearing compliant with Eaton’s policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handles a variety of pre-sales or post-sales service functions.
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds customer relationships
Qualifications:
- Bachelor’s degree (BSC/BA)
- 1-3 years of experience in customer support
Skills:
- Fluent in German and English
- Basic MS Office
- SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
- Strong communication skills (written and verbal)
- Customer Service attitude
- Strong attention to details
- Punctuality
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Expected salary
Location
Budapest
Job date
Sat, 26 Apr 2025 03:02:31 GMT
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