Dila Recruitment
Job title:
Customer Support Representative – Polish – Budapest
Company:
Dila Recruitment
Job description
Position: Customer Support RepresentativeLocation: Budapest, HungaryWork model: hybrid, after initial 3 weeks of office trainingEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries in a timely, efficient, and professional manner within agreed response times
- Maintain strong technical knowledge of client’s products and services to offer accurate support
- Consult product manuals and internal resources to provide appropriate solutions to customer queries
- Identify situations that require escalation and transfer them to the relevant department or senior staff member
- Accurately log all customer interactions in line with company procedures
- Manage and update all relevant administrative tasks and records
- Handle customer correspondence as required, ensuring all communication is clear and well-documented
- Organize daily workflow and data input to ensure information accuracy and completeness
- Participate in ongoing performance monitoring and reviews based on call quality and customer interactions.
REQUIREMENTS:
- Native / fluent in Polish both verbal and written. Good command in English (minimum B2 level)
- High school diploma or an equivalent
- Prior experience in customer service is preferred, or a strong aptitude for working in a customer-facing environment
- Good organizational and time-management skills
- Confident typing skills with a minimum speed of 20 words per minute
- Basic proficiency in Microsoft Word and Excel
- Excellent verbal and written communication skills
- Ability to stay calm and composed under pressure or in challenging situations
- Self-motivated, capable of working independently, and confident in making decisions when necessary
- Willingness to escalate complex queries appropriately and collaborate with the wider team.
OFFER:
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- Opportunities for professional growth and career development within a global technology leader
- Meal allowance
- Relocation support
- A collaborative and supportive team environment
- Generous paid time off and holiday schedule
- Employee discounts
- And many others!!!
Ready for a career move that feels right? At Dila Recruitment, you’re more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Expected salary
Location
Budapest
Job date
Sun, 13 Jul 2025 01:18:23 GMT
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