Customer Support Representative

Strikingly

Job title:

Customer Support Representative

Company:

Strikingly

Job description

Strikingly allows you to create a mobile-optimized website with no coding or design skills needed to establish your online credibility in the mobile age. The company’s mission is to provide everyone the power to transform their creative ideas into reality and create brands around them. Strikingly conducts its hiring processes with fairness and non-discrimination toward applicants while maintaining a safe workplace environment for all employees. Find out more about Strikingly at www.strikingly.com and view available career opportunities at www.strikingly.com/s/careers.The RoleYour responsibilities will include:

  • This is a full-time, remote role for a Hungarian-English Customer Support specialist.
  • The Hungarian-English Customer Support specialist will be responsible for interacting with customers via email and chat to address their concerns, provide solutions to their issues and improve their overall experience.
  • The specialist will resolve technical and non-technical inquiries on customer accounts, billing and payments, and work closely with other internal teams to ensure timely resolution of customer issues.

Ideal Profile

  • Fluency in written and spoken Hungarian, as well as fluency in written and spoken English
  • Minimum of one year of customer service experience with proven ability to solve customer problems and concerns
  • Ability to remain calm, empathetic, and patient in handling customers’ complaints and inquiries
  • Ability to multitask and prioritize tasks to meet company goals within a remote work environment
  • Familiarity with Zendesk or other customer service software is preferred
  • Attention to detail, excellent communication and writing skills
  • Additionally, you must have a desktop/computer with a minimum of 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher, and a stable internet connection with at least 20Mbps speed.

What’s on Offer?

  • Flexible working options
  • Work alongside & learn from best in class talent
  • A role that offers a breadth of learning opportunities

Expected salary

Location

Magyarország

Job date

Wed, 17 Apr 2024 03:31:12 GMT

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