Customer Support Trainer – German – Budapest

Job title:

Customer Support Trainer – German – Budapest

Company:

JUJUR

Job description

Position: Customer Support TrainerLocation: Budapest, Hungary (on-site)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:

• Conduct Product, Process, Behavior, Motivation & Soft skills training
• Design training content, consult stakeholders to find a suitable schedule for the training and impart training on Product, Service, Processes Systems, soft skills and mock call certification
• Handle on floor training batches
• Coordinate refresher trainings
• Support Operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
• Conduct monthly client calibrations sessions
• Prepare and administer periodic performance reviews for agents
• Conduct Job knowledge quizzes
• Provide Improvement suggestions around training delivery/content/deployment

REQUIREMENTS:

• Excellent verbal and written communication (C1 German and B2 English)
• Minimum 3 years BPO industry experience with minimum 1 year experience in training within retail industry
• College or vocational school graduate, or possess comparable work experience
• Excellent public speaking skills
• Ability to maintain a solution-oriented approach
• Effective time management skills
• Understanding of effective training methodologies and tools
• Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines
• Willingness to work in any shift – possibly night shifts on rotation with colleagues in the future. For now mainly morning and evening shift.
• Excellent problem solving capabilities and lateral thinking skills
• Understanding of the Business situation and capability to address issues
• Willingness to travel for short/long trips basis demand of business situations

OFFER:

• Opportunities for growth in an international and multicultural workplace
• Support to reach your full potential
• Comprehensive training
• Competitive Compensation in line with the market
• Cafeteria subscription valued 22000 HUF
• Private medical insurance for the employee and dependents
• Dynamic and creative team with positive and friendly atmosphere

Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Expected salary

Location

Budapest

Job date

Wed, 24 Apr 2024 06:26:59 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.