Cross Border Talents
Job title:
Danish Customer Support Representative in Barcelona
Company:
Cross Border Talents
Job description
Join Our Team as a Customer Support Representative in Barcelona!Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and providing top-notch support? Were looking for a Customer Support Representative to join our dynamic team in beautiful Barcelona, Spain!Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-siteWhat You’ll Do:
- Handle incoming customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently
- ️ Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs
- Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs
- Escalate potential service issues to senior team members as needed
- Adhere to all project processes and procedures, ensuring compliance with the contractual SLA
- Provide coverage for other agents in their absence, and collaborate on specific team projects
- Manage administrative responsibilities, including records of holidays, sickness, and overtime
- Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction
What Were Looking For:
- Native or fluent in Danish, both verbal and written
- Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience
- Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms and applications, including Windows, MS Office, and internet configuration
- Strong customer care skills with the ability to listen to and understand customer needs
- ️ Capable of taking ownership of calls and resolving issues or escalating them as needed
What We Offer:
- Excellent remuneration package based on experience, skills, and performance
- Higher salary from the 7th month
- Working schedule: Monday to Friday, 08:00 AM – 05:00 PM
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- 23 working days of paid annual leave
- ️ Guidance and tools to help you reach your full potential
Ready to make a difference? Apply now and be a part of our vibrant team in Barcelona!
Expected salary
Location
Aarhus, Midtjylland
Job date
Fri, 06 Jun 2025 22:52:42 GMT
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