Desktop Administrator

Overview

Desktop Administrator (French Speaking)

End User Support Experience

Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customer at different levels.

Self- Driven and result oriented.

Really passionate about the work

Ability to work with deadlines and complete tasks on time.

Hardware Troubleshooting and Repair

Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories

Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.

Ability to lift / move computer equipment weighing up to 50Lbs.

Conference room A/V equipment assistance & troubleshooting

Basic VOIP phone configuration & troubleshooting

Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

Operating System & Software

Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux)

Experience with Anti-spyware and Anti-virus software.

Basic installation and troubleshooting of standard software’s / application like Adobe, browsers

Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)

Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles o Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)Basic understanding on Data backups, Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,

Basic configuration & troubleshooting of Apple machines /mobile devices

Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Tools & Process

Knowledge and experience on Service requests and incident management process

Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)

What working at Wipro offers

A competitive remuneration package including extended fringe benefits.

Being part of the local Wipro South Europe family and also supported by 260.000 enthusiast colleagues spread over the 6 continents;

A state-of-the-art training platform so you can grow and become the best version of yourself.

A dynamic working environment with room for personal development

A career path within a global leading Technology firm

At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ

About Wipro

Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

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