Digital Product Owner – Automation

Job title:

Digital Product Owner – Automation

Company:

Cromwell

Job description

About Cromwell Tools:Cromwell Tools is a leading UK and international supplier of industrial tools, maintenance, repair, and operations (MRO) products. We are undergoing an exciting digital transformation, investing in technology and data to enhance our customer experience and operational efficiency. Join our dynamic Digital team and play a key role in shaping our future.Role Purpose:We are seeking a proactive and experienced Product Owner for Automation to join our growing Digital team in Leicester. This pivotal role will focus on identifying, evaluating, and driving the implementation of automation initiatives across the business, leveraging process improvements, system changes, and cutting-edge Machine Learning (ML) and Artificial Intelligence (AI) techniques.You will be the crucial link between business stakeholders, IT delivery teams, and our Data Science function, ensuring that automation projects deliver tangible value and efficiency gains. Working closely with and supporting the Head of Data Science, you will help translate complex technical possibilities into clear business objectives and manageable project deliverables within a fast-paced environment.What will you do on a normal day?

• Identify & Prioritise: Proactively identify opportunities for automation across various business functions, assessing feasibility, potential ROI, and alignment with strategic goals. Develop and own the automation product backlog.
• Define & Scope: Collaborate with business stakeholders, Digital Business Analysts, and Data Scientists to define clear project objectives, scope, requirements, user stories, and acceptance criteria for automation initiatives.
• Project Coordination & Management: Coordinate and manage the end-to-end delivery of automation projects, ensuring they address people, process, and system changes effectively.
• ML/AI Focus: Work closely with the Head of Data Science and the data science team to champion and integrate ML/AI solutions where appropriate, understanding their potential and limitations within specific business contexts.
• Stakeholder Management: Act as the primary point of contact for automation initiatives, ensuring clear and consistent communication with all stakeholders, including business users, IT teams, data scientists, and senior management.
• Collaboration: Foster strong collaborative relationships with Digital Business Analysts, IT development teams, Data Scientists, and operational teams to ensure successful project execution.
• Continuous Improvement: Champion a culture of continuous improvement, using data and feedback to iterate on existing automation solutions and identify further opportunities.
• Adaptability & Reporting: Monitor project progress and performance, adapting plans and priorities based on learnings and changing business needs. Provide regular, clear updates on progress, risks, and future plans to a wider change steering committee (Steerco) and relevant stakeholders.
• Change Management: Understand and contribute to the change management process required to successfully embed automation solutions within the business.

What are we looking for?

• Proven experience as a Product Owner, Business Analyst, or Project Manager with a focus on delivering technology or process improvement projects.
• Demonstrable experience working on projects involving Machine Learning (ML) and/or Artificial Intelligence (AI) techniques. A solid understanding of the concepts and practical applications is essential.
• Experience working within or closely alongside a Data Science function.
• Strong understanding of how to identify and manage projects involving people, process, and system change components.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences1 and influence stakeholders at all levels.
• Exceptional coordination and organisational skills, with the ability to manage multiple initiatives simultaneously in a fast-paced environment.
• A proactive and results-oriented mindset with a strong focus on continuous improvement and driving efficiency.
• Experience working effectively with Business Analysts to translate needs into actionable requirements.
• Ability to adapt to changing priorities and make informed decisions based on evolving data and feedback.
• Experience in reporting progress and plans to governance bodies like steering committees.
• Familiarity with Agile methodologies (e.g., Scrum, Kanban).

Desirable Skills & Experience:

• Experience within the MRO, distribution, e-commerce, or industrial supplies sector.
• Formal Product Owner or Agile certification (e.g., CSPO, PSPO).
• Experience with specific automation platforms or RPA tools.

What’s in it for you?

• Competitive Salary
• A chance to be a key part of a significant digital transformation in a well-established company.
• The opportunity to work closely with cutting-edge data science techniques (ML/AI).
• A collaborative and dynamic work environment based in Leicester
• Company Bonus
• Competitive annual leave allowance with annual purchase scheme
• Group Personal Pension
• Company Funded Healthcare Cash Plan
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support
• Hybrid or Remote Working available

Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.About CromwellCromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Expected salary

Location

Leicester

Job date

Sat, 12 Apr 2025 02:59:14 GMT

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