Recruit4.work
Job title:
Dutch Service Desk Agent
Company:
Recruit4.work
Job description
Tired of the daily grind? Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment, a different culture, and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure? Explore the details of this exciting position!Your role
- Provide exceptional support to curators, judges, the registry, and the prosecutor’s office of the court, along with companies and private individuals using digital platforms.
- Handle inbound customer service activities, including calls and ticket (email) handling.
- Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
- Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.
- Send reminder and status update emails to ensure timely communication and resolution.
- Ensure a high standard of customer service throughout all interactions.
- Collaborate with team members to efficiently resolve customer issues.
- Maintain accurate records of customer interactions and transactions.
- Stay informed about the latest updates and features on digital platforms to better assist customers.
- Continuously strive to enhance the overall customer experience.
Profile
- Fluent in Dutch
- Excellent verbal and written proficiency in English.
- Preferably to have an affinity with law/ magistracy.
- Analytical skills, problem-solving thinking and a healthy dose of empathy
- Excellent computer skills and a readiness to acquire new tools
Our ideal candidate is
- Communicative
- Disciplined and accurate
- Respectful and positive towards customers
- Solution-oriented thinking
- Patient
- Reliable
Our offer
- Paid training
- Free Spanish lessons (once a week)
- Unique, atmospheric, people-oriented call centre, with a good dose of fun
- Market-based basic salary with bonus
- Employee benefits such as meal card, transport card and private insurance
- Growth opportunities
LocationBarcelona, SpainAt Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries.
Expected salary
Location
Barcelona
Job date
Sun, 12 Jan 2025 23:16:20 GMT
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