Dutch Speaking Service Desk Analyst (Level 1.5)

Job title:

Dutch Speaking Service Desk Analyst (Level 1.5)

Company:

Tata Consultancy Services

Job description

,

• Provide support for IT infrastructure and application-related issues.
• Diagnose and resolve unique, non-recurring technical problems through direct interaction with end users (via phone, email, chat, or web interface).
• Offer advanced first-line troubleshooting and escalate unresolved issues to the appropriate Level 2 teams.
• Use remote support tools to assist users and ensure quality service in line with agreed SLAs.
• Handle and document all requests in the ticketing system in English while communicating in Dutch (or other supported language).
• Own the incident or request throughout its lifecycle, ensuring proper follow-up and resolution.
• Support end users on desktop applications, devices, and basic infrastructure topics.
• Perform user account management tasks (e.g. password resets, account unlocks) as required.

,

• A high school diploma.
• Dutch on a business level (working/support language).
• English on a communication level (for interviews, training, and internal communication).
• Prior experience in the IT field as a Service Desk Analyst.

… and your main advantages are:

• Strong knowledge of Windows OS, Microsoft Office, Internet Explorer, and basic IT infrastructure.
• Familiarity with mobile devices (iOS/Android), printers, and remote support tools.
• Ability to multitask, follow instructions, and prioritize tasks under pressure.
• Good communication and problem-solving skills.
• Time management and flexibility to work in shifts.
• ITIL Foundation knowledge is a plus.

,

• Full time, indefinite.
• Working hours: 40 hours/week in various shifts.
• Legal requirements: You need to be to be currently eligible to work in Hungary.

,

• TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
• We provide a wide range of benefits, including a market-leading comprehensive private health care package.
• We offer extensive self-development opportunities: our colleagues have many training possibilities for personal and professional growth.
• At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
• You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
• You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
• An attractive compensation package.

Expected salary

Location

Budapest

Job date

Thu, 05 Jun 2025 07:03:59 GMT

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