Dynamics CRM Technical Leader

Job title:

Dynamics CRM Technical Leader

Company:

MSC Technology

Job description

To continue our growth, we are hiring new talents. We are now looking for a Technical Leader to join our Dynamics 365 team to lead it in the development and implementation of a large-scale Customer Service solution. The scope of this position is for a Technical Leader with deep interest for the business and high attention to detail in designing for performance, monitoring, scalability, and maintainability, with a focus on the team management and growth of our talents.Key responsibilities
– Responsible for the solution’s adherence to the technical architecture design including data
modeling, data integration, tool configuration, customizations, and Business Continuity.
– Work in collaboration with the Solution Architect to define the technical landscape (from
DEV to PROD), to design and ensure the solution’s security, the business continuity plan
and an efficient deployment pipeline.
– Provide strategies, roadmaps and lead the technical initiatives.
– Lead the development team and deliver high-quality solutions within the given deadlines.
– Work with Product Owner/Business Analysts to understand functional requirements and
interact with other cross-functional teams to develop, test, and release new features.– Participate and/or lead stakeholder brainstorming, discovery, planning, and design sessions
for technical parts.
– Act as Dynamics CRM Expert mentoring other members of the team on technical topics.
– Ensure the solution is implemented having high-availability, scalability, performance, and
security as an integral part of it right from the start.
– Lead and/or contribute to technical design sessions.
– Responsible of the adherence to development best practice, and of the technical Quality of
the solution code.
– Works collaboratively with team members to troubleshoot and solve Dynamics 365
operations and maintenance issues.
– Act as an innovator to create new solutions with his out-of-the-box thinking abilities.Qualifications and experience
– Certified Dynamics 365 + Power Platform Solution Architect Expert.
– Good knowledge of Microsoft Dynamics 365 CRM/CE/Customer Service.
– Minimum 3 years’ experience implementing and supporting large D365 Enterprise
environment.
– Hands-on experience with high-end CRM implementation projects.
– Experience with overall software engineering best practices and products lifecycle.
– Power Platform experience.
– Knowledge of Omnichannel and Power Virtual Agent.
– Cloud platforms experience (MS Azure preferably).
– Experience with centralized logging platforms (AppInsights, Splunk, etc).
– Agile and Scrum experience.
– Perfect command of English, written and spoken.What we offer
We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.
Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics

Expected salary

Location

Torino

Job date

Fri, 20 Jun 2025 22:41:54 GMT

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