EMEA Technology Cloud Engineering- Cloud Adaption Assurance Office – Engagement Directors in France

Job Description

Assurance Office– ED team works to make sure C@C machines are operated according to Oracle Best Practices. Target is to introduce adaptable best practices to positively influence customer’s satisfaction as well as increase customers’ likelihood of cloud adoption on C@C and retention.

The member of the Assurance/ ED Team is responsible to take a proactive/preventive approach by defining implementable, replicable, transferable, and adaptable best practices to positively influence customer’s satisfaction as well as retention and increase customers’ likelihood of cloud adoption on C@C.

In this role, by combining business, technical and cloud acumen you will work with enterprise customers to realize the value of cloud with C@C .

Great in-house training on Oracle Cloud Services and Oracle products, helping you to become a specialist in your field

• The chance to work at the source of Oracle’s cutting-edge technology

• An international working environment that is fun, exciting and always challenging where you can build your career

• Excellent OTE and benefits package

Career Level – IC3

Responsibilities

• Enable customers for smooth C@C operation by preparing, updating, delivering running workshops

• Support and govern ExaChk/AHF Insight output evaluation

• Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.

• Build relationships with Product Development, Support, Cloud Operations that allow you to facilitate execution of daily tasks.

• Support sales and pre-sales teams with technical and process know-how that will help to ensure the smooth delivery of Cloud Systems.

• Help meeting the Data Center readiness provided by customer through supporting removal of potential blockers from the presales phase till the installation.

• Create and share best practices/ feedback to relevant stakeholders

• Maintain the customer communication all throughout the entire Cloud Lifecycle experience.

Qualifications & Requirements

• Knowledge of cloud computing, distributed computing

• Knowledge of IT infrastructure elements and concepts

• Understanding of Exadata technology in the Cloud Exadata C@C, ExaDB-D,ExaDB for Azure, Compute C@C

• Being enthusiastic to keep track of technological/process enhancements and maintaining a consistently updated knowledge base

• Experience in troubleshooting and diagnosing issues

• Project management skills

• Strong communication skills and relationship building skills

• Creative problem-solving and analytical skills.

• Flexibility, this is a high growth area that requires agility

• English is a must

• Fluency in spoken and written French/Spanish is an added value

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer