Emergency Support Agent – All Languages In Amsterdam

Job title:

Emergency Support Agent – All Languages In Amsterdam

Company:

AMSpace Recruitment Consultancy

Job description

Title: Bilingual Emergency Dispatch SpecialistLocation: Amsterdam, The Netherlands(Hybrid – Work from home flexibility 10% of the time)About the Role:Are you ready to be the calm during the storm? As our Bilingual Emergency Dispatch Specialist, you will serve as the first point of contact for individuals in critical situations, providing comfort and clarity when they need it most.Using state-of-the-art communication tools, you’ll assess urgent needs, deliver vital information with precision, and guide emergency services to those in distress. This is a role where your attention to detail and ability to multitask could truly save lives.Join our global team and become an integral part of a dynamic international company. We promise a fast-paced environment, a supportive community, and the opportunity to make a significant impact during critical moments.Responsibilities:

• Rapid Assessment: Evaluate emergency calls to determine priority and dispatch appropriate services swiftly and accurately.
• Efficient Communication: Handle multiple communication platforms with poise and precision.
• Empathetic Service: Offer exceptional support over the phone, ensuring callers in distress receive immediate and caring assistance.
• Tech-Savvy Operations: Utilize CAD applications effectively to manage and record incident details.

Qualifications:

• Fluency in German or Dutch or Italian or Spanish (C1 or higher) and English (B2 or higher).
• Ability to work flexible shifts within a 24/7 operation and adhere to a rotating schedule.
• Solid experience (6+ months) in high-pressure emergency roles, with preference given to CAD experience (computer assisted dispatch) would be strong advantage.
• Broad experience in the emergency, fire, police, or related fields would be essential.
• A proactive approach to remotely working 10% of your time with reliable internet access.
• Proficiency in Microsoft Office Suite and Google Map
• Having CPR certification or willing to obtain one.

Skills:

• Excellent communication and information interpretation abilities.
• Punctuality, organization, and flexibility.
• Strong customer service orientation, with a friendly, patient, and polite manner.
• A keen eye for detail and the precision to ensure accuracy in all communications.

What We Offer:

• Competitive salary (please indicate your expectations).
• The chance to support life-saving operations on a global scale.
• Relocation support and a thriving expat community in the dynamic city of Amsterdam.
• A commitment to work-life balance and personal development.

Join Us:And fill the application form.#Emergency Communications Specialist #Critical Response Representative #Emergency Services Coordinator #Emergency Call Dispatcher #Urgent Response Agent #Emergency Operations Representative #Crisis Management Associate #Emergency Support Agent #24/7 Emergency Dispatch Officer #Public Safety Communicator #Emergency Assistance Operator #Bilingual Emergency Response Facilitator #Emergency Customer Care Advocate #Distress Response Representative #Emergency Situation Analyst #Critical Incident Response Coordinator #Multi-Lingual Emergency Dispatcher #High-Stress Situation Responder #24/7 Crisis Support Specialist #Emergency Protocol Operator #Emergency Contact Center Agent #Emergency Dispatch Support Specialist #Public Emergency Representative #Professional Emergency Responder #Emergency Communication and Dispatch Associate #Crisis and Emergency Service Operator #Assertive Emergency Support Representative #Emergency Information Dispatcher #Emergency Assistance Communication Expert #Emergency and Public Safety LiaisonAMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage. With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more. #StrategicStaffing #InnovativeTalentSolutions #Recruitment

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Mon, 06 May 2024 06:48:59 GMT

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