Diageo
Job title:
Employee Experience Analyst – JML Team – German speaking
Company:
Diageo
Job description
Job Description :Job Title: Employee Experience Analyst – JML Team – German speakingLocation: BudapestContract terms: Fixed term (3 years maternity cover)Grade: L6AAbout usDiageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.About the functionGlobal HR Operations (GHRO) is part of Diageo Business Services, providing HR support to 23,000 employees in 70+ countries, worldwide. Services – amongst many others – include Resourcing, On-boarding, Off-boarding Compensation & Reward administration and Payroll. GHRO is the foundation for Diageo in achieving its HR strategy and is a key enabler in excellent employee & manager experience with people processes.About the roleJML is a set of activities associated with the Onboarding and Offboarding processes, aiming to provide excellent experience for employees as well as simple, trusted services for Line managers.The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy.They will also demonstrate good judgement to interpret the customers’ need and appropriate response. They receive andprocess requests (including document generation) and enquiries using the technology and documentation provided. The JMLSpecialist will have specialist knowledge and will handle cases end to resolution. This team will provide a streamlined,consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboardingexperience.Delivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data andDocumentation Accuracy and Customer Satisfaction.Serve as key contact/liaison with local HR in market to ensure that the process, including notifications, reflect currentways of working.Runs activities relating to all workload on the Service Now query management system, including comprehensivenotes and audit trails.Monitor the completion of the Employee and Line Manager on- and offboarding activities includingjoiner/mover/leaver processes (Follow-up calls and emails).Manage all queries with stakeholders related to on- and offboarding process via e-mail and phone.Manage outstanding business processes for movers.Manage requests of Onboarding/Offboarding Questionnaires.Generate certificate of service, letter requirements.Creates and issue legal employment documentation with high accuracy (using Doc Genie, Workday and ServiceNow)and maintains master document templates.Liaise with other HR teams to complete processes, diagnose issues and improve handoffs (IA, Fleet, Payroll, BenefitsProviders etc).Satisfy compliance requirements (e.g. Complete system reconciliations where needed, capture offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR).What you will bringExcellent customer service skillsFluent in English, Hungarian and GermanUnderstands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent wayAbility to analyse, interpret and use data.Have a keen eye for detail, and a huge passion for maintaining accurate dataWorking knowledge of all components of the HR Operating ModelAbility to understand process principles and consistent applicationAbility to build great relationships across all the SSC teamsEnsures agreed deliverables and service levels are met to defined SLA’sReviews processes and provides feedback in order to assist in continuous process improvementAbility to prioritise effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one.Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate responsePassionate about a great customer experienceEnthusiastic team worker, able to build great working relationships across diverse styles and a variety of stakeholdersLives and breathes accuracy and detail, gets it right first timeRelentless pursuit of excellence, energy for driving change and improvement that will simplify for everyone.Thinks outside of the box. Is open to challenge and change.Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.BenefitsUnique Family Leave opportunityWe work without border – you will work with people from all over the worldYou will deal with world class brand portfolioWide variety of thematic events, afterwork activities organized by employee communitiesProduct Allowance to purchase company products from the staff shopWe won the Fittest Workplace Award, of course we have a GymUrban legend is true, we do have a Rooftop BarFlexibilityThis is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.Diversity statementCelebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.Worker Type : Fixed Term Contract (Fixed Term)Primary Location: BudapestAdditional Locations :Job Posting Start Date : 2024-11-28
Expected salary
Location
Budapest
Job date
Fri, 29 Nov 2024 23:17:11 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.
