Energy Advisor

About us: 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to
improve and promote energy efficiency brings social, environmental, housing and employment
benefits. We believe everyone should be able to afford to keep their homes warm and safe,
however, low incomes, high energy bills and poor energy efficiency currently deny this to
millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our
expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career
with a not-for-profit organisation that is proud to make a genuine difference to people’s lives
each and every day.

The Role: 

We have a fantastic opportunity for someone to join us in the position of Energy Advisor, to
work on either a full or part time basis. Job Share applications are also welcome. This role
provides an exciting and rewarding opportunity to help the charity build its profile amongst
regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and
to the misery of cold homes that is experienced by over 6.5 million households in the UK.

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also
knowledgeable, assertive, and confident. Their main role is to provide one to one advice to
clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy
advice presentations to groups. They also get involved in a range of tasks to support these
activities. Energy Advisors sit within the Communities Directorate and are part of a dynamic
and caring team of professionals who go the extra mile to support their clients, some of whom
may be in difficult circumstances.

What you will need to succeed: 

Working within our Communities Directorate you will have demonstrable experience of delivering
Energy Advice and helping others. Therefore, it is vital that you have empathy, confidence and
knowledge of the issues facing vulnerable low-income households. 

You will have knowledge and understanding of the environmental, social and economic problems of
deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will also have knowledge of assistance available for energy efficiency improvements to
low-income households.

You will be an excellent communicator, with proven experience and understanding of how to
effectively address the energy needs of low income, vulnerable or disadvantaged householders –
with the desire to make a positive difference to people’s lives.

NEA has several office locations throughout England and welcomes applicants from all regions
and in particular those from the West Midlands, South-East and East of England regions. All
staff are currently working from home on a temporary basis. Office locations will be discussed
with candidates at interview. Post holders must be resident within the UK and be able to
provide their Right to Work in the UK.

We are offering: 

• £24,948 – £29,990 (FTE) – Scale 5-6, Points 12-22 (plus London Allowance if applicable)
• 11½% non-contributory pension 
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our
  offices close; plus, all public holidays per annum 
• Flexible working arrangements including the opportunity for Hybrid working 
• Enhanced family friendly payments
• Employee Assistance Programme
• 2-year Fixed Term Post 

Please note CVs will not be accepted as part of the application process. No agency or
advertising enquiries, please. 

NEA aims to be an equal opportunities employer. We welcome applications from all people with
the necessary skills and experience for the post. Charity Registration No. 290511. Company
Registration No: 01853927