Energy Advisor (Retrofit Advice Programme)

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

Here are some of the benefits we offer:

• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or
  13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three
  goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our careers page
for the full list of benefits we have to offer and why Energy Saving Trust is a great place to
work.

The team

The energy team’s purpose is to enable households, small businesses, and communities to have
affordable energy costs and reduce carbon emissions that contribute to climate change. We
provide energy advice services, renewable energy expertise and manage and administer loans and
grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf
of governments, local authorities, and businesses.

We manage programmes across the UK with more being added as we grow in response to demand. We
collaborate and support each other, sharing expertise and best practice and innovating to
deliver world-class customer experience. Our work is service-focused and seeing the impact we
have on the lives of people we support is what brings us to work each day.

The role 

The role is for an exciting new regional programme in the Northeast of England that will
support householders to progress with domestic energy retrofit. The programme includes a
one-stop shop (providing digital and telephone-based advice) which will form the central point
for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region as
well as providing engagement and advice activity at local community level via consortium
partners in the wider Northeast region.

The Energy Advisor role forms part of a team delivering effective and informative advice to
householders on energy efficiency. Energy Advisors take inbound calls and make pro-active
outbound calls as well as emails to encourage and record actions taken by households towards
achieving a low-carbon lifestyle.

What you’ll do 

• Providing excellent customer service, exceeding the minimum standard of call quality
  required.
• Ensuring all enquiries are answered within specified service levels.
• Ensuring individual and team targets are achieved within specified timescales.
• Ensuring all enquiries are accurately recorded within specified timescales.
• Providing timely and proactive follow-up information via telephone and via email.

What you’ll bring 

• Proven experience of delivering a high standard of customer service.
• Experience working within a target-focused environment.
• Excellent telephone, and written skills.
• Good IT skills (Microsoft Office suite, internet, use of CRM databases).
• Level 3 Award in Domestic Retrofit Advice or willing to undertake the training for this award
  upon commencing employment in the role.

For more information, please see the job description on our website.

Applications close 23.59, 4 April 2024. Interviews are intended to be held
week commencing 15 April 2024.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details,
work history and a supporting statement. Applications submitted without a supporting statement
will not be considered.

Applications submitted via email will not be considered. In your supporting statement please
explain how you meet the essential areas in the job description.

Reasonable adjustments: We are a Disability Confident Committed
employer. We want to ensure that our recruitment process is inclusive of and accessible
for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the
recruitment process, please get in touch with [email protected] or call reception on
+44 (0)20 7222 0101. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including
working from home, compressed or part-time hours, job shares and other arrangements. There is
no need to justify your preferred working pattern and we encourage our people to work in
whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where
everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities
and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and offer guaranteed interviews for disabled
applicants who meet the minimum criteria for a role. Find out more here.

You can find out more about
our commitment to diversity and inclusion here.