Extended Hours Duty Supervisor

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Library Services
Location:  Egham
Salary: 

£24,815
per annum pro rata – including London Allowance
Part time
Post Type:  Part Time
Closing Date: 
23.59 hours GMT on Tuesday 05 December 2023
Reference:  1123-496

Part time/Permanent (18 hours per week)

Friday – Sunday 2:45pm-9:15pm

Applications are invited for the post of Extended Hours Duty Supervisor in the Customer Services Team of the Library. 

Working as part of the Extended Hours Team, successful applicants will directly support the delivery of the Library frontline service outside of core hours and will have supervisory responsibilities for a small team.

We are looking for applicants who are enthusiastic, confident, and team-orientated individuals. The post holder will contribute to the delivery of an efficient and effective customer-focused library service by assisting our diverse community of Library users with account enquiries both in person and digitally, using our enquiry management system and live chat. 

You will have responsibility for ensuring that stock management activities are performed in a timely and proactive manner. Candidates do not need to have previous supervisory or line management experience, however strong delegation and organisational skills are essential, as is the ability to perform in a calm and efficient manner, taking responsibility in a range of situations.

 You will have excellent communication skills, and the ability to work collaboratively to achieve shared goals. You should have previously worked in a customer service environment, have good IT skills, and the ability to communicate with a variety of library users including via social media.

This role is campus based and the successful candidate will work 3 evenings per week from 2:45pm – 9:15pm Friday – Sunday. Applicants wishing to job share by working alternate weekends will be considered. 

We strongly encourage applications from Black, Asian, and other Minority Ethnic communities, as these are currently underrepresented in academic libraries.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey where the University is situated near to Windsor Great Park and within commuting distance from London.

For an informal discussion about this post, please contact Rachel Heastie on [email protected]  

For queries on the application process the Human Resources Department can be contacted by email at: [email protected]  

Please quote the reference:  1123-496

Closing Date:  23:59, 05 December 2023

Interview Date: To Be Confirmed

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration and the pro-rata salary will not meet the minimum threshold set by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006. 

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .