Soho House
Job title:
General Manager Barcelona Pool House
Company:
Soho House
Job description
General Manager ‘Barcelona Pool House’Located on ‘Avinguda Tibidabo’, our third House in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, plus two floors of club space with a revolving restaurant concept.The Role…As the General Manager you will ensure that we provide a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times.The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety.In this role you will be reporting into the Regional Director for the Southern European Region, and supported by the Barcelona support team in terms of Membership, Communication, Finance, Purchasing and Human Resources.Main Duties…
- Service is a key element to the success of the House. Service standards must be consistent and maintained. In order to assure the excellence, the training to our team must be held regularly, ensuring all staff knows and follows our service standards.
- You will be leading the daily operations of the House, welcoming the clients, assuring the Club, the restaurant, the health club, gym and public areas and every team member is ready for the service, controlling the individual bookings, groups and private events.
- Quality of food and beverage products will be part of your responsibility, assuring the food and beverage products are appropriately priced and in-line with the customer demand as well as providing profitability.
- You will be reporting weekly food, beverage, variable and wage costs, ensuring that they are aligned with the budget and forecast. Participating with the support team with the strategies and special offers.
- The training and wellbeing of the Barcelona Pool House team will be part of your responsibility by promoting inter-departmental interactions, creating a safety and quality working environment, overseeing benefit programs such as Awards & Employee of the Month, conducting leadership evaluations, promoting staff when employment opportunities arise, publishing the rota in advance, controlling the attendance, promoting the team events and activities in collaboration with the People department, etc.
- All cleaning and maintenance standards will be part of your main responsibilities. You will coordinate with the heads of department of Soho House and Support office all the repairs and cleanings to ensure all local regulations, maintenance of the equipment is in an operable condition.
- The Marketing of the House will be one of your key responsibilities identifying and developing sponsorship opportunities and strategic alliances, identifying sales opportunities and creating special events with prospective clients in collaboration with internal departments.
Requirements /Qualifications…
- A minimum of 5 years of experience in a similar role in a busy venue with high standards
- A natural flair for personalized service and you enjoy working in a multi-cultural environment.
- You are reliable, outgoing and happy to be a key part of a team that strives for success.
- Team focused with an understanding of the bigger picture.
- Proven experience in managing diverse and large teams, through effective leadership skills.
- Able to effectively manage different stakeholders and be persuasive.
- Flexible and passionate professional with strong food and beverage experience.
- Proven ability to adapt to changing priorities, handle multiple projects and meet deadlines
- Proficient in Outlook, Excel, Word and Social Media applications.
- Detail oriented, sound judgment and strong interpersonal skills.
- Proficient in English, Spanish and Catalan.
Expected salary
Location
Barcelona
Job date
Thu, 13 Mar 2025 04:43:12 GMT
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