Accor
Job title:
GENERAL MANAGER – Hostel Opening (M/F/NB)
Company:
Accor
Job description
Company DescriptionJO&JOE is a hybrid brand created in 2017 that combines the comfort of a hotel and the conviviality of a youth hostel around a bar and restaurant with a strong identity, an offbeat, surprising, sometimes impertinent tone while remaining inclusive and open to all. We offer a new experience of living together to couples, families, friends on vacation or work colleagues on business trips. The JO&JOE concept offers affordable, home-style catering and a range of events orchestrated by a passionate, multi-cultural team. Embracing a generational philosophy of sharing, spontaneity and enthusiasm for engaging with the world, JO&JOE is open to all and is the meeting point for like-minded travelers and locals. JO&JOE’s vision is to expand across Europe and the world’s major gateway cities. Our conviction: travel is not a question of means, but of open-mindedness and the desire to meet new people. JO&JOE is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. The JO&JOE adventure is just beginning, and more destinations are planned for the coming years. So join us!Our commitment to diversity and inclusion: JO&JOE is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.Job DescriptionWe are looking for a General Manager for our future JO&JOE Budapest, which is due to open soon. The person will have the following tasks:Building a Sustainable and Innovative businessKeep up to date and communicate with your team all current promotions within the Jo & Joe group, to provide information to guests, on request in order to utilise cross selling opportunitiesPropose and implement effective local marketing strategies to ensure unit exposure and growthWork in collaboration with the Sales and Yield Managers to insure the optimisation of the unit’s growth, adapting segment to demand with dynamic pricingInsure that third party partners adhere to the Jo &Joe process and procedures with regard to their contractsLeading and developing peopleManage the team, including motivating and leading the team to work to the highest standards, at all timesIdentify and monitor training needs and take an active role in developing peopleManage the day-to-day performance of staff, in line with company personnel policies and proceduresManage the day-to-day attendance of staff and managers, in line with company sickness and absence management policies and proceduresDeal with any employee complaints and/or grievances promptly, in line with company guidelinesCommunicate effectively with the team, through weekly team meetingsManage and maintain employee personnel & training filesIdentify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork is correct, completed, and copied to all necessary parties concernedTake responsibility for your own development by completing in-house training and communicating learning needs with your DOPAlways adhere to all company policies and procedures and licensing lawsAchieving targets and Growing profits
- Review P&L accounts monthly with the DOP and accounts team, agreeing on transactions, room for improvement, any targets not achieved, and any help required centrally to achieve them
Maximise all sales opportunities in the business, including quality of food and drink service and availabilityHave an thorough understanding of all centralised promotions and point-of-sale or merchandising requirementsWorking with your team and DOP to maximise profit wherever possible whilst still delivering a great experience for our customer and maintaining retail integrityManage and maintain the administration of reservations, cancellations and no-shows, in line with company policyMaintaining Controls and StandardsTake full responsibility for the results achieved in the unit, including profit and loss (P&L) performance, stock, standards and auditsEnsure that all operating, procedures are adhered to, in line with company policy, ensuring the safety and security of our customers and staffFamiliarise with the workplace and be ultimately accountable for all areas of the unit, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identifiedControl and be accountable for all aspects of finance within the unit, including sales, gross profit, stock control, yield, bed occupancy, core wages and controllable expenditureControl all office administration procedures and ensure that the management team complies with company standardsBe accountable for all cash management throughout the unit, including third-party providers (such as ATMs); conduct thorough investigations for all cash-loss issuesForecast sales and wages weekly/monthlyBe responsible for accurate rota-planning, based on forecast sales and core wage budget, budgeted targets and forecasts, taking the necessary daily action to reduce/increasePlan all rotas in line with hours, in line with salesManage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff trainingManage all stock-management processes, including timely stock counts, line checks, wastage reportCarry out quarterly risk assessments to ensure staff and customers’ safety; and raising issues with the maintenance team and retail development manager as and when they occurEnsure the completion of daily top to bottom unit checks and to raise, monitor and manage all maintenance issues with the management team as and when requiredBe aware and adhere to any local/regional/ health and safety at work regulationsProviding a brilliant experience for our customersDeliver excellent customer service and maintain a high standard of customer management, at all timesDevelop and lead a workplace culture focused on delivering an outstanding experience for our customersStrive to continually improve our product to ensure maximum customer satisfaction.Delivers product and experience within guidelines to ensure consistent customer experienceAnalysing and decision-makingUnderstand information quickly and accuratelyResolve problems using current guidelinesBe able to work independently and know when to escalate issuesManaging performanceManage both good and poor performanceBe accountable for meeting and exceeding objectivesBe able to identify when objectives are not going to be delivered and take action to ensure that targets are metBe effective in planning own timeMake work funDeveloping self and othersBe motivated to learn and develop selfSeek feedback and invest time in personal developmentSupervise, train and develop othersSupport, encourage and motivate othersCoach, guide and give feedback to othersQualificationsYou must:Have all necessary documentation in which to be legally employed in the country of employment.All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within the country.Have a up to date/active bank account in your own nameBe able to converse fluently in English and the local languageHave previous management experience in a high-volume hospitality environmentProvide references attaining to your leadership qualities and previous performancesAdditional InformationPersonal integrityBe honest and reliableBe trustworthy and respectfulTake pride in personal appearanceMaintain excellent time-keeping and attendanceBe professional at all timesTeam workAlways be a good team playerBuild and maintain good relationships with all team membersWork together with the team to ensure that the unit is the best it can beBe willing to take on jobs to balance the team workloadBe able to communicate well with people of all levelsCustomer focusBe friendly, smiley, sociable and welcoming to our customers, to create a great atmosphereRemain calm, patient and polite, if receiving customer feedbackBe helpful and go out of your way to help our customersDriveBe confident and self-motivatedDemonstrate a passionate commitment to the businessWelcome and embrace change, with a positive attitudeBe able to work unsupervised in a busy environmentBe able to prioritise duties
Expected salary
Location
Budapest
Job date
Mon, 22 Apr 2024 22:59:29 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.