Global AI Solutions Analyst

Job title:

Global AI Solutions Analyst

Company:

United Nations Development Programme

Job description

Job Description:BackgroundDiversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values andUNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.Office/Unit/Project DescriptionThe United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide. The mission of the ITM Smart Infrastructure Services is to “Create Smart Facilities, build local Capacity and Inspire and Movement”, which guarantees efficient, innovative, and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). The Smart Facility solutions include Green Energy services, Connectivity, Security and IoT and Data. ITM offers a framework of best practices to deliver resilient, highly available and sustainable business solutions that flourishing innovation throughout the organization. To support the transition to next generation infrastructure of UNDP, ITM manages and monitors the operation of the ICT infrastructure and Smart Facilities resources in global UNDP premises.The UNDP ITM unit in Copenhagen is growing its team to bolster the support of their Global IT Operation using Artificial Intelligencs (AI) technolgoies. The office is focusing on using Artificial Intelligence(AI) and Machine Learning (ML) to enhance and automate various aspects of IT Operations and support of Smart Facilities projects. By using AI and ML technologies, the UNDP ITM is planning to transform the operation and development of global infrastructure to the next level of digitalization with AI driven operational approach.The Global AI Solutions Analyst (Artificial Intelligence for IT Operations) is responsible for leveraging AI and ML technologies to automate and optimize IT operations, enhance system performance, and proactively manage incidents. The Global AI Solutions Analyst plays a crucial role in bridging the gap between IT operations and data science by integrating AI into IT infrastructure to improve efficiency, predict issues, and reduce manual effort.Scope of Work

• AI-powered monitoring and alerting: develop and build AI/ML functionalities into the existing NMS (taking ownership of the existing NMS or develop a new system), to be able to detect anomalies and irregularities in system behavior, such as unusual traffic patterns, CPU spikes, or system slowdowns, and ensure that the NMS generates smart alerts based on the severity and root cause of incidents, reducing alert fatigue for IT operations teams.
• Automation of IT Operations: develop automated workflows that can respond to common IT issues without manual intervention with AI-driven self-healing mechanisms that automatically correct performance issues or configuration errors in real-time or AI-driven predictive analytics to anticipate hardware failures or software glitches and schedule maintenance activities proactively, reducing downtime.
• Predictive Analytics for IT Operations: develop AI models that predict future system failures, performance degradation, or resource bottlenecks before they occur, allowing proactive issue resolution and using AI to forecast infrastructure needs, such as network bandwidth, storage capacity, or compute power, ensuring that resources are available when needed without overprovisioning.
• Security and Compliance Monitoring: use AI models to monitor IT systems for potential security threats, such as unusual login patterns, unauthorized access, or anomalies in network traffic and implementing AI-driven tools to track and ensure that IT systems comply with security regulations and organizational policies in order to automate security incident responses when appropriate, such as isolating compromised systems or adjusting firewall rules when anomalies are detected.
• Visualization and Reporting: create dashboards and visualization tools that display key operational metrics, system health, and the results of AI-driven insights to help IT teams monitor and make informed decisions and ensuring to generate reports based on AI-driven analytics for stakeholders, highlighting trends, root causes, and system performance to facilitate better decision-making.
• Documentation and continuous improvements: write documentation related to the development of AI-driven IT support operations, including procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 for both the rollout process and documentation.
• Facilitate knowledge and capacity building, knowledge sharing. Participate in and ensure sound contributions to knowledge networks and communities of practice on project related issues.

• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

• On a day-to-day basis, the Global AI Solutions Analyst will be working with and directly reporting to the Manager of Smart Infrastructure and Connectivity Unit (SICU) and Software Development Specialist in SICU.
• The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team
• Progress reporting will be done in the monthly team meeting and also Weekly SICU meetings.

Expected Demonstration of CompetenciesCore CompetenciesAchieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies
Thematic Area Name Definition
Data Data AnalysisAbility to extract, analyse and visualize data (includingReal-Time Data) to form meaningful insights and aideffective decision making
Digital Internet of things (IoT) adviceKnowledge of how IoT works, and ability to advise onthe opportunities and challenges for governments andsociety
Digital Data engineeringAbility in programming languages such as SQL,Python, and R, be adept at finding warehousingsolutions, and using ETL (Extract, Transfer, Load)tools, and understanding basic machine learning andalgorithmsInformation Management &Technology IT Security ManagementKnowledge of Cyber Security technologies,processes, techniques and tools. Apply practicalinnovations to solve cybersecurity problems.Capability to keep UNDP systems and data safe.Knowledge of ISO 27001 principles. CSSIP, CSIM,CISA or equivalent certification desirable.Information Management &TechnologyNetwork, Communication andInfrastructure ManagementAbility to develop/integrate/operate/manage ITnetwork, communications, Cloud or on-premiseinfrastructure, and new technologies like IoT. CiscoCCIE CCNP or similar is desirable.Information Management &Technology IT Service Delivery & OperationsAbility to deliver the IT products and services tocustomers at the right level of Quality and Costs,taking into account user experience. ISO 20000knowledge. ITIL certification or similar desirable
Business Direction and Strategy System ThinkingAbility to use objective problem analysis andjudgement to understand how interrelatedelements coexist within an overall process orsystem, and to consider how altering one elementcan impact on other parts of the systemRequired Education, Experience, Skills and CompetenciesMinimum Education requirementsAdvanced university degree (Master’s Degree or equivalent) in Electronic Engineering, Computer Science, Data Science or related field is required. OrA first-level university degree (bachelor’s degree)in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degreeHolding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantageMinimum years of relevant work experienceMinimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant work experience, preferably in the area of IoT/IT and Digital Twin field or relevant is required.Required skillsExperience in IT Operations, Network Management/Monitoring System, Advanced AI technologies such as Generative AI and Generative models, Natural Language processing such as Transformer models, Deep learning of Neural neworks, and Edget AI models.Desired skills in addition to the competencies covered in the Competencies sectionKnowledge on MQTT, Webhooks, REST API, Node-Red, FTTT, Grafana, Time Series Database, HTML, CSS, JavaScript, Python, R, JSON will be an advantage;Experience in Network Infrastructure troubleshooting and maintenance, LAN/WAN technologies, Hardware configuration including network switches and routers, Identification and prevention of any potential network issues will be an advantage;Experience in understanding cloud computing strategy and cloud-based infrastructure technologies, in order to apply it in developing infrastructure setup will be an advantage;Experience in developing scripts to automate Infrastructure management and operation tasks is desirable;Demonstrated ability in effectively disseminating information through clear communication is desirable;Experience in efficiently handle and manage ICT projects based on PRINCE2 or PMP or other standards is desirable;UN experience is desirable;Required Language (s):

• Fluency in English is required.
• Fluency in one or more additional UN languages will be an asset

Disclaimer

Expected salary

Location

København

Job date

Wed, 22 Jan 2025 07:46:33 GMT

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